Mine was terrible. Seemed like a soccer mommy who had no knowledge of automobiles and no training in customer service. Nice enough, though. Just not very effective.
Yu have to pay for the vehicle prior to seeing it but you don't have to accept it. In which case, you either wait for another truck or wait for a refund
They would not let me even look at the vehicle prior to paying for it, even though it was sitting on the lot.
That sounded fishy to me so I walked away. It is really too bad because I was so excited for this truck after 3 years waiting.
They are clearly having problems with the wheels. They can't provide spares for vehicles is an indication. I assume the manufacturer in China is putting out junk.
In your tour of the factory, were you able to identify any particular factor that is resulting in such poor quality control? I have been to several vehicle manufacturing plants and it would be good to be able to compare the processes.
It's easy and very accurate to check the toe settings yourself if you are willing to take the time and be meticulous. You have to build a "string box". We do this for track cars. It is more accurate than a Hunter rack.