Recent content by EVBASE

Hi SeaGeo I think there may be a misunderstanding —We truly appreciated the valuable feedback he provided on our first-generation running boards. It directly helped us improve and release the second generation, and even led us to develop more Rivian accessories. After he switched vehicles...

Hi, regarding the UPS tariff notice you received, it might be related to recent policy changes. Could you please provide us with your order number or UPS tracking number? We’ll look into it as soon as possible and assist you further. Thank you for your understanding and support!

Hi SeaGeo We recently noticed your comments suggesting that EVBASE may have responded inappropriately to negative reviews. and we’d like to clarify things in a friendly way: We truly value all kinds of customer feedback — both positive and critical — as it helps us grow and improve. We have...

Hi friend, Due to recent instability in international trade, the shipment of our Rivian sunshades has unfortunately been delayed. We sincerely apologize for the inconvenience. To avoid further delay for you, we have processed a full refund, and the amount will be returned to your original...

Hello Hello! We sincerely apologize for the delay in shipping.Could you pls let me know your order number ? Let me check what's going on.

Hello friend May I know your order number? Are you own R1S?

Hello We sent him an email yesterday saying that we will sent him the item.

Hi Which step in our instruction manual do you think needs improvement?

Hello Polar Thanks for the suggestion! Actually, we've already resolved the issue through other channels.... But the post will always exist. We are already working on improving our customer service and aim to provide smoother communication and a better experience.

Hi friend Sorry for the bad experience ,please let me know your order number ,i will check now and response soon

Hi friend The Gen 2 brackets are not compatible with the Gen 1 :( We will upgrade Gen 1 brackets soon ! Thanks

Hi friend In this case, our customer service should have sent a email to you in advance :D

How do you want to retrofit it

yes ,it is different

A big thank you to you for sharing this detailed installation video of the EVBASE running boards for 2025 Rivian ?? Your guide makes it easier for everyone to install these running boards. Thanks again !!