New owner - Rivian work order language, not making me comfortable

[frostpine_82]

I just experienced this today regarding my hvac issue (at a certain temp, my truck makes a puddle of water, and my driver side floor is wet) and I got the diagnostic fee charges (times two!), I almost panicked because my previous work orders were already 0 without diagnosing, but also the work order had no technician initials so it might have been done automatically.

until i remembered that someone told me the work estimate is a "worst-case scenario" type of thing. i can come back and report on how it'll go, but I am at least very sure that this issue is covered under warranty and that my final cost will be $0.

just dropped her off the other day, service center confirmed to me that the diagnostic fee is waived if issue is found to be under warranty! Also my initial estimate was close to $700, idk what my advisor did that cut it down to ~$400 work estimate before taxes, and this was the day of the drop off

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[PowerFactor]

OK, to wrap this up from my original post, the night before I was to drop it off, I got another work order to sign. This one had no diagnostic fee, zeros everywhere. Very strange, maybe my complaining to the customer service person caused this correction. It said they would order a "bottle degas" and some hoses. So I dropped it off the next day. However, the next day they found that an ERV valve was bad, so they ordered parts, hooked it up to a flush machine to make sure there were no metal bits anywhere, recharged it and gave it a good test. And gave me a loaner R1S meanwhile. Happy ending to the story, at least for now.

Thanks to everyone for your comments