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Log some diagnostic reports too and then ask them to review the logs. Mine was diagnosed by a remote tech who saw thermal spiking in the module, which is liquid cooled. This all started when I had intermittent lack of proximity sensing (which eventually became constant). The mobile tech replaced...

Have you considered that you have a hardware problem? When my AXM module was failing, I experienced all sorts of software glitches. My father’s truck did too. Things have been back to “normal” for the most part since the replacement (along with a whole bunch of other work on its 6th long stay...

In my experience the stock Pirelli ATs are comically bad (in a scary way) as soon as you introduce any grades to the equation as we have almost everywhere in VT. Maybe you’ve gotten away with it in MI, though I still wouldn’t want them on flat ground with how bad they corner/stop in slush and...

FINALLLLLY they are adding climate hold functionality! Just in time for winter. I can’t wait to not have to enter dog mode just to run into the store on a searingly hot/bitterly cold day to keep from having to cool/heat the cabin all over again if I don’t or forget. Now will you please, please...

Actually, I find that the little ring around the port on Gen 1 just makes it harder to see since it sends light in the wrong direction (at your eyeballs, not the port). They should have just put a small/simple single diode LED on the charge door pointed at the port.

Did they give you the new V2 version? The roll-up one with the small slats? I hope they did... I just had my fourth one installed on my 2022 Quad. The new one is everything I had hoped the original would be: smoother, faster, much quieter, and doesn't sound like it's grinding and snapping metal...

Fight for your right to V2 Tonneau! My truck is back after a week at the SC getting its fourth and very much hopefully final Tonneau cover! I have a really good feeling about it being the last one this time🤞 It’s so buttery smooth and silent. It’s amazing. I don’t mean to gloat, but it’s...

I have had much better experiences with much cheaper vehicles. I have also never had such a complex vehicle, personally, though I followed the agonizing ownership experience of an early Model S my dad had—which was even more problematic because in addition to the many mechanical issues it had...

I think this is a very reasonable summary/response to the OPs grievances, which to me, were entirely reasonable in their own right (as in, it was reasonable for them to be upset based on their story, which I personally believe probably happened as they reported). I do get tired of people...

I'm aware that they are two different things—I never indicated that they aren't. Some issues can be diagnosed remotely, some can be diagnosed via mobile technian, and others require a full shop. I have multiple examples of issues where the Mothership customer service agent (855-RIVIAN) told me...

In spite of my lengthy critiques on this thread, I actually have mostly good things to say about the Chelsea, MA SC. I just wish I didn't need to be there with our trucks so often! I also think that Rivian could be doing a better job improving service logistics, internal communication, training...

While I certainly agree that "prudent" owners are best served by advocating for themselves in whichever ways get the best outcomes, expecting all owners to be versed enough in Rivian's systems and policies and/or requiring their active participating in diagnostics/repair logistics seems...

I'm not sure which thing you're saying is shortsighted. Were you saying that my suggestion that Rivian lean more heavily (and effectively) on remote/mobile diagnostics is shortsighted?

Remote diagnostics (reading the logs ahead of time remotely), field technician diagnostics, customer description of issue (which can be compared against other similar concerns), and/or some combination of the three. Obviously this doesn’t work in all circumstances, but some combination of the...

The problem is that the wait times may be increased due to them doing poor work that they have to fix, or creating new issues when repairing known ones and then not catching it. for example: my truck is back in the shop, 3+ hours away for the second time in two months (3 week first trip, 1 week...

Unfortunately, I'm in a similar boat. More work/time/expense has been created for Rivian and us on multiple occasions due to either inadequate QA of work done, communication challenges, or otherwise—and none of it per say due to any one individual that I can tell to be lacking. Mechanics seem to...

I think that's a bit of a cop out. Yes, we're early adopters (especially anyone with an early Gen 1), and with that, one should expect teething pains. But, what the OP has experienced—particularly the lack of communication, large chunks of time with no explanations, what I'm guessing to be a...

⚠ rant alert ⚠ This sounds like our experience, but ours is magnified ~2.5x Of the four R1Ts we have: -2022 Launch R1T (VIN 5852) with 30k miles has needed all dampers replaced, multiple half shafts/ting washer, 4x alignments and a few replacement tires, full brake job, 1x tonneau...

The service advisor told me it was a 6 hour job, but having had a v1.5 field replaced in under 4 hours, I think your guess is probably closer to the actual time.

This: https://evsportline.com/products/rivian-r1t-r1s-dashboard-magsafe-phone-mount?variant=44037986615436&country=US&currency=USD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic&srsltid=AfmBOor19NLW6DImhApHsynH2frz52bajajXzEQZNzIzb33Yt6A-ou9coSk +...