You're right. They probably get managers and directors above but you're working on an assumption that their policy is to allow customers to talk with their managers.
We don't know that.
I believe that every customer interaction should be followed by a request for feedback.
It's up to the...
Got mine yesterday at 6:00PM.
It was the first time I left home with another car since the update rollout.
Maybe they're using your phone location to know when you're not around :p
I’m not defending Rivian here, just stating that any business can run their customer engagement as they want.
The OP wrote “They are literally denying me my right to speak with management”
That’s not such a thing! :D