From what I have seen from this forum and others, it seems like I’m the first. The service advisor did say this is the first HV battery replacement they have done at their service center.
Update: Just got off the phone with the Rivian service center advisor and they are having issues updating the software on the truck when they installed the new HV battery. The software that was on the new HV battery was old and it was not accepting the newest update. She told me they have to...
So this is what I got from the service advisor:
One of the connectors of the HV battery was stuck open causing it to have a constant flow of energy. This drained the battery as well as the 12v batteries.
That is the best she was able to provide me....hope that helps
I don't think it was driven "hard" at all. I had about 1500 miles on it and my average highway speed was 75 mph. I would also say I did 95% one pedal driving
Update: Just got off the phone with the Service Advisor and they will need to replace the high voltage battery. Do not quote me on this because my cell service was a little choppy but apparently a conductor or connection was left open and would not close causing the battery to constantly...
Update: I haven’t heard from Rivian yet but I looked at my app and saw this…
I’ll post another update once I hear from them or see anything different in the app.
They offered me ride share credit, like Uber, but I explained to them I have 3 kids and car seats and I can’t use Uber. They reserved a SUV for me at a local Enterprise but they were closed for the weekends. So they tried finding another Enterprise that was open, which they did, but it closed in...
I was enjoying my R1T then this happened! I took delivery on March 20th. Rivian support had me try all reset tricks but nothing fixed it. The truck eventually went dead and I couldn’t even lock the doors. They had it towed and now it is at the service center. It will take them 1-2 days to...
I never answer 888 numbers but I accidentally did a week ago and it was my guide!!! He originally estimated 3-6 weeks for delivery but I will be picking up my R1T tomorrow at the El Segundo service center! Could have taken delivery sooner but the days and times did not work out.
Wow!! I’m in Chatsworth but I ordered el cap and black interior. Pre order 5/2020. I wonder what would happen if I changed my color option to Rivian Blue