Search results

Sorry for the delay. We’ve been very busy with the holiday rush. Good news, though - all back orders are packed and set for pickup today. Expect tracking updates from UPS within 24 hours. Keep an eye out for them. If you don't see any updates, just let us know and we'll make sure everything is...

Don’t worry! Feel free to reach out to us at [email protected]. We’re always here to help!

Update as of 11/13/23 - Good news! We've improved our front mats (driver & passenger). The new design covers more area for better protection. These updated mats will start shipping in the week of November 19th. NEW (One notch visible) OLD

Yes, please drop a message at [email protected] and we’ll get back to you.

We're expecting it to be ready in about 4-5 weeks. We'll keep you updated on the progress.

Absolutely, you can definitely try this alternative option: https://www.amazon.com/gp/product/B0C5LX7C4H/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1 . It should work well for attaching to the carpet on the back of the seats.

Always great to see such creative tweaks from our community. Keep it up! ??

We're currently working on those revisions, and we anticipate them to be ready in about 4-6 weeks. We'll be sure to keep you in the loop with any updates.

We're on top of getting all our orders out, and yours is definitely on that list for today! If you don't see any changes on your tracking within the next few days or by Tuesday evening, please drop us a message. We'll jump right on it to make things right. Thanks for hanging in there with us. ?

Just a quick update: Our same-day shipping will be back on track next Monday. Thank you!

Please note that if you ordered multiple items all together, there might be a delay in your shipment. However, we do offer split shipments. If you'd like to take advantage of this, please send us an email at [email protected]. We will keep you updated and are working diligently to resume our...

Let’s work together to resolve this and make sure you're taken care of. DM sent!

We're sorry for the longer delays as we're diligently working hard to clear a backlog. We're actively processing your order, and it should be on its way to you shortly. We understand the importance of timely delivery and accurate tracking, and we sincerely apologize for the delay and confusion...

We are genuinely sorry to hear this has happened! We make every effort to ensure that your orders are delivered. We'd love to investigate this further for you, and turn your experience to positive! Could we kindly ask you to check your DM? We are looking forward to getting this resolved for you ?

Looks great! Thank you for sharing. We've gone through all the comments and concluded that we need to provide more and a stronger Velcro. We’ll also be splitting the large piece in the 2nd row into two for more flexibility. We're continuously working to improve our product. Given the...

You’ll receive a reply within 24 hours. Thanks!

Sorry for the wait! We're working hard to clear our backlog, and we understand how waiting can be frustrating. Your shipment is actually not far from being sent out. As previously mentioned, your package should reach you in 5-7 business days. We last updated you on October 5th and sincerely...

Finally, someone who understands! Rivian has a complex design with many moving parts, which makes it tough for us to satisfy everyone. We're doing our best to offer the best solution in the market. Given the R1S's moving designs, finding a perfect solution is indeed a challenge!

The large gap you see now won't be there in the flat position.

Thank you for sharing! It looks like you found a temporary solution by altering our product, but we're also planning to split the larger piece into two for better flexibility! We're still refining our product, so please let us know if there are other areas where we need to improve and we'll take...