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They are free to share their side of the story if they choose to. I understand that some employees may browse this forum, but they might not be allowed to discuss work-related issues publicly due to company policy or unspoken rules. However, anyone can visit that service center and ask...

They said the vehicle is ‘flagged’ in their system, so they’re refusing the full software update—specifically the one for the axle and air suspension. The day before, I had arranged with one of the desk staff to do a hard reset using their laptop as a compromise. When I brought the car back for...

The bolding wasn’t intentional — the AI handled that part. I’ve been letting it take the lead so things come across clearly. Funny enough, the Rivian techs themselves mentioned they rely on AI when they need to communicate with higher-ups, especially for high-stakes stuff.

I want to provide a full update on the vehicle and clarify our current status: All physical damages have been repaired by a third-party certified technician. These were repairs that Rivian had previously declined to perform. The remaining issue is the software update that controls the axle...

“I get that some people here may disagree with me, and that’s fine—many of you are rule-followers, and I respect that. At the same time, being professional or strictly following the rules doesn’t always prevent problems. Even highly competent people can sometimes hide issues behind a ‘theater’...

I’m reaching out because I’m dealing with an issue that’s preventing me from operating my Rivian, and I’d like the community’s insight on how to proceed. I own one of only two Rivians modified by So Flo Customs, a company featured on Discovery Channel’s Truck Dynasty. These modifications are...

I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension...

Something around the wheel broke. And when it did it feels like something is hitting the car. Still drove okay but the sound got louder so I stopped when I got my office. Someone said the frame is damaged. I don’t want to drive it for now.