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Well, I got it for free actually. He refunded me for it once I told him what Rivian said. It shows the charging history.

It’s a fleet charger, Rivian used the “waypoint” term.

yes, and i'm not sure how he got one. He told me he bought four from a supplier... as stated, it literally hooks up the exact same way except it can't connect to my account

Got resolution on the charger... Basically, this is the deal: The charger I bought(off ebay) is a waypoint charger. It lacks the ability to connect to my Rivian account(according to Rivian). It does work to charge the truck at 11kw, so all is not lost. The seller actually refunded me the cost...

It helps! Thank you

Got it, does the side where the s/n is say Fleet charger?

Interested! Let me know if it’s still available

Can you snap a pic of the side of the charger? Where the connector plugs in?

I submitted a ticket w service, I’ll check tomorrow and update, thanks!

It never successfully links to my account. So, it’s not there.

It will pair, but the next step, when it tries to link to the account… that’s where I get the message in the OP. Every time I try to link it, I have to go in and forget the wall charger then reset the breaker then try the process again. Same result

Is it linked to your account? Directly after it pairs w the phones bluetooth, it tries to link to my rivian account, thats when it fails. I'm assuming connecting it to your wifi network comes after this step?

updated the OP with a pic of the message i'm getting

Tried it again today(idk why I thought a few hrs would make a difference). Same thing, reset the breaker, then it boots up, finds the charger on the app, pair via bluetooth, then when it tries to link to my Rivian account, I get this: "setup failed, theres a problem on our end, try again".

Tried all this, yes the cable is connected. I also submitted a ticket w Rivian Service. I’ll try again today. Thanks for the help so far, you guys are great

I can’t even get to the wifi part. It gets to linking my account and then says “setup failed, something went wrong on our end, try again”

Tired that, multiple times

Whats going on knowledgable people? So, installed the Rivian wall charger today, works, comm cable is connected. I am having a failed setup when is tries to sync with my Rivian account. I can't get past this. Any ideas?

I figured it out, thanks guys

it got done in about 2 days