I tried to make an appointment at that SC for something as banal as a wheel alignment. The Service line told me that SC was “unavailable to customers”. Not that it was backed up into oblivion, just that it was “not available”.
An unavailable SC isn’t an SC, just like a friendly yellow “coming...
In my experience with other products, “take-overs” usually don’t benefit existing customers/owners for very long. The “old way” wasn’t working, and the “new way” will come to pass without much regard for the albatrosses.