Search results

? THIS! Their processes seem to defy basic logic.

I also received the 'Get Ready for Your Digital Purchase' email a few hours ago. Config page hasn't changed for me—'Configuration Confirmed' and 'Processing Estimate.' I'm thinking of sending a text to the Inside Sales Guide to see what's going on.

I might need some help from the group on this one... While I'm waiting for Customer Support to define what it means when my Custom Build status is "Processing Estimate" (and not expecting any sensible clarification), I received a message from an Inside Sales Guide at Rivian. (I've never...

LOL I just received a very similar response. And I now feel dumber for having had to read and attempt to decipher it. ? Also, I replied and again requested clarification on what “Processing Estimate” means. Surely they will know, right?! ?

I finally heard back from Support today and it was basically a non-answer—can't give me any specifics on timing but should still fall within the "Aug-Sep" timeframe. I am going to reply and ask them to clarify why things changed from "Aug-Sep" to "Processing Estimate." Certainly that means...

Good thinking. Love someone that knows how to check/ping the backend. The chat is certainly more responsive (by default), but I find they’re significantly less helpful. So, we can either wait and hope for a somewhat helpful response via email, or get a prompt but unhelpful response from chat...

Exact same here. “Processing” and customer support won’t respond (have been very responsive previously).

They must like you! ?

Congrats and thanks for sharing. Something seems off. I have been unsuccessfully trying to get someone from Rivian to provide me with an update for 10+ days. I’ve yet to receive a single response.

Agree. Everything I’ve seen over the years seems to indicate that it typically takes 2-4 weeks (trending toward the latter) from the sharing of the VIN to delivery. @Scoiatael are you planning to replace your T with an S? Or adding an S to the home/family? Interesting you’re going from El Cap...

It’s truly something that we live in a world where consumers (us) can pay ~$100k for something and be okay with the lack of professional, thoughtful communication from the vendor (e.g., a formal ordering and delivery process that establishes a consistent framework with realistic expecations)...

Thanks for chiming in. Not gonna lie—was kinda hoping this was unique to me, which would’ve potentially meant my VIN was getting ready to be processed. ? Instead, now guessing that Rivian performed their quarterly database update, which means peoples’ Estimated Delivery timeframes would have...

Really hoping the updates with Dolby Atmos on the Premium Audio will bring things close to the B&O system we had with the Volvo.

Congrats! I had the Bowers & Wilkins system in my previous 2018 Volvo XC60 R-Design and that thing was a freaking concert hall. Never had anything like that. I would sit in that car and listen to music and just drool. Was especially fond of sitting and listening to Dave Grohl’s ‘Play’...

FWIW the ‘Estimated Delivery’ section reappeared on my R1S Gen 2 custom build order page today; it now says “Processing Estimate.” Of course, no clue what that actually means. ?

Interesting. Thanks for sharing. This process is very opaque. My ETA is Aug-Sep and I have this feeling it’ll all happen very quickly—once it happens. But until that begins, I’m totally in the dark. I want to be as proactively prepared as possible so I’m not delaying anything.

Thanks! Do you get a call from anyone or an email describing what was about to get started and what to expect? Or was everything done via the website asynchronously?

Pics or it didn’t happen! ?

That midnight with darkout will be nice. ? What has been your process after ‘Configuration Confirmed’ on your order page? What are the next “steps” in the process to expect?

This happened to me, too. I had to change my custom build config and the ETAtotally disappeared from my confirmation page on the website. Don’t fret—apparently it’s a known issue (backend server stuff) and your ETA was unlikely to have changed. Rivian staff confirmed this for me.