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Tony Caravano was asked a relevant question on the Reddit AMA today and his response gives some hope that they will be replacing "working" Tonneaus as well. Specially he stated "... we’ll be prioritizing appointments for owners that are actively experiencing issues with their powered tonneau."...

somewhat of an update; I had opened a service request the same day folks started reporting they got emails. A day later I got a call from Rivian service saying they weren't ready yet and they were closing the case and they would phone out to start scheduling folks in a few weeks. That didn't...

Tony Caravano is scheduled todo a AMA on Reddit later today. Added this topic there if anyone wants to upvote

My personal frustration is from the fact they informed everyone with issues to stop contacting support because they were working on a new design and now that the new design is here they are saying they are only replacing the ones for folks with open service tickets. Based on the conflicting...

WOW. holy shit. just noticed they closed my service ticket as well. This is a compete mess. Email/Support article "... if you have issues, open a ticket"; open a ticket and service says "... don't open a ticket, we will call you when ready...". WTF

Have yall seen the updated Rivian support article on the PTC update? Answers some of the questions raised here. 1) no warranty extension: 2)Doesn't appear they will be pro-actively replacing "working" PTC My PTC sticks but I can eventually get it open with some fiddling. I went ahead and...

Yeah, Rivian blaming the lectron adapter is BS IMO. The vehicle should have protections in place to prevent damage. Further to this there should be no way for a damaged Rivian to kill another charging cable as you described. This reminds me of those few times the Rivian's got welded to EA...