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New service center on the south side of Seattle has been great so far. Night and day compared to Bellevue even 6 months ago.

Yeah, doesn't make sense. Customer service has no idea what they are talking about. You will need to either: a. Get an attorney to send a letter to them (or follow your states lemon law instructions, which may not require a attorney). b. Send an email to them saying you are requesting a buyback...

Yes, it took longer than expected. Everything takes longer than expected.

I was told it was taken to a committee and it would take 2 weeks. I believe they took 3 or 4 weeks to respond with confirmation that they would replace, and another 3-4 months to actually replace.

Agree with above post. When Rivian replaced my vehicle, they did it in such a way that I was not losing tons of money. In the end i think I did lose out on a few thousand ( <$5000) but given I had 12k miles on the truck over 18 months, that seemed more than fair.

It’s not BS, you are wrong, multiple people have had their vehicles replaced in Washington and attorneys have said that there is a case. Move on.

are you an attorney and was the person that replied to you an attorney? I don’t understand why you keep bringing this up. It’s kind of weird.

I just had to make an appointment and it was showing me appointments in January. I didn't select an appointment. Service called me to schedule and got me an appointment in October. Give it a shot. It seems to be OK, they are just not letting you schedule in the app. edit: I should mention...

Are you an attorney? OP - don't listen to this. Pursue legal recourse even if you are in WA state.

Ignore this guy. He told me the same nonsense. I live in WA, I was told by two different attorneys it was eligible for lemon law. Rivian replaced my vehicle.

Are you a lawyer? Not sure why you keep spreading this FUD. I had my vehicle replaced in WA. I talked to an attorney in WA who told me they could absolutely proceed with lemon law.

Sonos will be out of business before the app is done.

Same issue and solution for me on my old 2022 R1T. I wouldn't wait a few weeks, water is going to cause more issues. Tell them it is a water concern and they should respond quicker.

Feel free to DM me and I’ll share the details. It was very painful and took a lot of back and forth.

Could be worse, my replacement vehicle for my lemon buyback had pickup cancelled < 24 hours before the appointment because they ran into something at the service center and damaged the vehicle. Hopefully they resolve for you quickly.

#1 always happened on my R1T. I assumed it was intentional. #3 always happened as well. Button just seems unreliable. #4 has been happening since day one on my replacement R1S and it's scheduled for service. I assume bad sensor or alignment? I thought it was trying to prevent me from getting...

You are definitely protected. Rivian just replaced my Lemon R1T last week and I am in WA.

In a cruel twist of fate, I was supposed to take delivery of the replacement today. Apparently, it was backed into something at the service center and damaged yesterday.

They matched me a VIN today and told me 3-5 weeks for it to arrive. Looks like the price is going to basically be a wash, so I'll just end up getting a loan for the new amount. I may see if they can include the tint/ceramic coat refund in the vehicle price so I can get a lower loan.

Thanks, this is exactly the info I was looking for. +1 on not taking it out on the guide (I have not been). It took 4 weeks to get "committee" approval, and now a few weeks after that I don't have clarity on all the remaining steps. I have a call with my guide today and hope to get details. Did...