I truly love my 2024 R1S. Yes, I would buy another one without hesitation. Unfortunately, administration hires people with little or no experience or knowledge of the Rivian. They are poorly trained and whenever you call with an issue/question you hear pages turning in the background. My...
Unfortunately you placed trust in the Rivian Guide. My experience with the assigned guide was also of total frustration. The associate just reads from a script and if you listened carefully you would realize that they are kids hired yesterday Just wait until you deal with the service...
The concept of a Rivian Guide is a farce! They hire children who have barely read the manual if at all. The support staff is excellent. Rivian didn’t want to hear how lackadaisical their guides were. I sent the administrative staff an email without ever getting a reply!