Amazon to sell cars online, starting with Hyundai. Alexa coming to Hyundai

[DuoRivians]

It seems Amazon is stepping up its interest in the car industry.

Amazon also owns 17% of Rivian, as we know.

Hmm…

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[BigSkies]

As much as I kinda hate Amazon, I certainly hate them less than car dealerships. It’ll be interesting what the model looks like and whether Amazon can make it work.

 

[jjswan33]

From this take it sounds like they are just allowing dealers to list Hyundai's on their site, so really you are still buying from the dealer.

https://www.cnbc.com/2023/11/16/ama...l-cars-on-its-site-starting-with-hyundai.html

 

[DuoRivians]

From this take it sounds like they are just allowing dealers to list Hyundai's on their site, so really you are still buying from the dealer.

https://www.cnbc.com/2023/11/16/ama...l-cars-on-its-site-starting-with-hyundai.html

So basically like autotrader.com or cars.com?

 

[COdogman]

If it combines dealers AND Amazon, that is too much skullduggery for my brain to handle.

 

[Zorg]

Really a non newd

 

[foxerson]

If it combines dealers AND Amazon, that is too much skullduggery for my brain to handle.

Especially Hyundai dealers. Their reputation for terrible customer service landed them at the bottom of the most recent JD Power rankings.
https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

 

[DuoRivians]

If it combines dealers AND Amazon, that is too much skullduggery for my brain to handle.

ADM squared haha

 

[COdogman]

Especially Hyundai dealers. Their reputation for terrible customer service landed them at the bottom of the most recent JD Power rankings.
https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

Great point. Add Kia dealers to that mix and it would be the perfect trifecta.

 

[UnsungZero_OldTimeAdMan]

As much as I kinda hate Amazon, I certainly hate them less than car dealerships. It’ll be interesting what the model looks like and whether Amazon can make it work.

It doesn't change a damn thing. You shop and browse available cars like you would anyway on Amazon (instead of crappy dealer site), you pay the price shown, no haggling, no negotiations. Amazon might handle the financial transcation. Dealers will still handle delivery and service.

Amazon has been trying to get with car manufacturers (I work for one) and dealers (because of state laws banning direct sales) for years. This has zero benefit to the consumer. It gives manufacturers and Amazon something seemingly positive and tech-forward to tell Wall St. It gives dealers another space to get eyes-on and generate leads.

Nothing else.

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