coho55
New Member
- Thread starter
- #1
Hoping someone has experienced this or knows how to fix... Rivian service hasn't been helpful on this one and have been 'investigating' for a week now.
I canceled my monthly connect+ plan (with 2 days remaining in the current month left), planning to fly out of town for the next month, but then the next day decided to road trip and bring the rivian instead, so reactivated the monthly plan. 2 days later, everything that needed connect+ stopped working.. My connect+ account screen shows my membership is active , which is expected, since i paid and reactivated the monthly option.
Rivian service had me go through the reboot the vehicle etc... but that hasn't helped. To me it seems like something's not synchronized in their back end. Like my cancelation was queued up for a certain date, but i repurchased prior to that date, so their systems at the account level got confused or something. (My mobile rivian app has the same issue - going to charging station details, it says you need connect+ to see more details..)
Anyone else experience this and have a fix I can try while Rivian investigates?
I canceled my monthly connect+ plan (with 2 days remaining in the current month left), planning to fly out of town for the next month, but then the next day decided to road trip and bring the rivian instead, so reactivated the monthly plan. 2 days later, everything that needed connect+ stopped working.. My connect+ account screen shows my membership is active , which is expected, since i paid and reactivated the monthly option.
Rivian service had me go through the reboot the vehicle etc... but that hasn't helped. To me it seems like something's not synchronized in their back end. Like my cancelation was queued up for a certain date, but i repurchased prior to that date, so their systems at the account level got confused or something. (My mobile rivian app has the same issue - going to charging station details, it says you need connect+ to see more details..)
Anyone else experience this and have a fix I can try while Rivian investigates?
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