Estimated Time for Assigned Guide to Reply

[Agswin]

Just got my guide assigned on Monday and sent an email and a text and neither one has been returned. Just wondering if this is normal? Seems like the response time should be faster seeing as how I am assigned one and vehicle is in production

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[kanundrum]

Sometimes my guide doesn't reply for two three days and even then it's hit or miss for what it's worth.

 

[Moon]

Try calling them?

I messaged my guide for the first time today, immediately received an automated reply and real person replied no later than 10 mins.

 

[Agswin]

Tried calling, texting, emailing and chatted with Rivian support and still nothing. Can I switch guides lol

 

[bmcenaney]

Tried calling, texting, emailing and chatted with Rivian support and still nothing. Can I switch guides lol

Same here. It's been a week since I first reached out. I've sent texts, called, and emailed. Nothing.,

 

[bmcenaney]

Just got my guide assigned on Monday and sent an email and a text and neither one has been returned. Just wondering if this is normal? Seems like the response time should be faster seeing as how I am assigned one and vehicle is in production

Does your guide's name start with a B and end with a T?

 

[Agswin]

Sure does, still nothing

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