Getting frustrated at car wash

[trek96]

Stuck here at the car wash with my 3 year old.
I’ve been going to this car wash since I got the truck back in May. They know to put it car wash mode. This time they buckled the driver’s belt. Not sure if they have done that before. Key fob on the center console. Now the truck is locked. It’s still in car wash mode, in neural, and key inside. My app thinks the car is in use so I can’t unlock it that way. I called Rivian, they attempted a remote unlock and nothing. They tell me manually pull the door handle should deactivate car wash mode and unlock. It does not.
car wash employees tell me every other electric manufacturer you need to put the seat belt on in order to keep it in neutral. I get that Rivian does not need that, but as all the other cars do, car washes do it by habit. Don’t design the software to lock the vehicle. The leads
I spoke to at Rivian we’re unsure if its the belt.
So here I am waiting for someone to come and use a balloon to wedge the door open enough to unlock.
This is on top of just getting it back from service. It took 3 months to get it into the SC (unrelated small issues that piled up). After getting it back I went to valet it and the key cards don’t work now. Rivian remotely diagnosed it as something wrong with the module. They tell me my phone and key fob will still function until they can address the module next month. But since then my phone will only unlock the truck 25% of the time. The rest I have to use the app and stand next to the truck for at least a minute.
I do love the truck, and understand it’s software. But being told a squeaky suspension is normal, a tailgate being crooked is normal, not being able to replicate that my drivers window switch only works half the time to just getting the truck back to have a slew of new issues has me bummed.
Now I’m going to let my 3 year old watch videos on my phone as we wait.

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[Dark-Fx]

Not the first person who has complained about this happening before.

 

[freshpow]

Have you tried pushing in on the door handles to pop them out and open them that way?

 

[PappaBolt]

Can you use your phone or keycard to unlock it? If it’s in carwash mode you still have to push in the handle

 

[VSG]

EDITED to correct wrong information, as pointed out by subsequent posts.

@HJP1 brought up this issue a few months ago:
https://www.rivianforums.com/forum/threads/rivian-locked-at-car-wash-with-card-key-inside.16557/

WRONG: Bottom line, you need a physical key to unlock, phone won't work in this situation. Hopefully you have a key card with you.
CORRECTED: You can only unlock it if you have your key FOB - phone won't work, key card won't work, remote unlock by Rivian won't work.

 

[ads75]

@HJP1 brought up this issue a few months ago:
https://www.rivianforums.com/forum/threads/rivian-locked-at-car-wash-with-card-key-inside.16557/
Bottom line, you need a physical key to unlock, phone won't work in this situation. Hopefully you have a key card with you.

At the end of the OPs post he said the key cards don’t work, a module needs to be replaced on his truck.

 

[trek96]

Update, truck is unlocked. A lock out service came and pried my door away enough to open the door from the inside.

Lesson learned to hover over the car wash employees and make sure the belt is not buckled.
My key cards do not work, that problem reared up when I got the truck back from service last week. But would they work anyway? If the truck thought it was in use, can you unlock it with the card?

Sorry to vent here, I have calmed down. It took a little over 2 hours to rectify. Small beans in the grand scheme.

Be careful at carwashes! Bring every key you have.

 

[NY_Rob]

^ who ended up paying for the lockout service visit? Hope it wasn't the OP..

 

[NY_Rob]

My key cards do not work, that problem reared up when I got the truck back from service last week. But would they work anyway? If the truck thought it was in use, can you unlock it with the card?

Nope, they wouldn't work in that situation.. and Rivian can't unlock it remotely in that case either.

Another member had the exact same situation occur a few weeks back at a car wash, key cards, phone, wrist band and Rivian remote OTA support will not work to unlock the vehicle if the fob is locked inside and the driver's seatbelt is buckled closed.

 

[Donald Stanfield]

I've never been to a car wash where I've had to get out of the truck. IDK that I'd like some car wash person driving my truck around.

 

[Gee Bee]

Here in California

I use quick quack , I drive thru bin mode retract the mirrors as there side mop brushes will grab the mirror and will pop forward.

there is no bottom or lower soft mop brushes or bottom spray, this location stills needs hands on scrubbing, and there wheel cleaning sucks

 

[Zoidz]

Nope, they wouldn't work in that situation.. and Rivian can't unlock it remotely in that case either.

Another member had the exact same situation occur a few weeks back at a car wash, key cards, phone, wrist band and Rivian remote OTA support will not work to unlock the vehicle if the fob is locked inside and the driver's seatbelt is buckled closed.

That's ridicuolus. Any "key" should work at any time, especially Rivian remote support. Lockout is one of the F*#%~`& purposes of Rivian remote "concierge" service, right?

 

[SoCal Rob]

Ideally Rivian would use the seat weight sensor AND the seat belt sensor to flag the vehicle as in use and lock out the app and key cards.

Until they make that fix, if I went to this kind of car wash I’d bring a small lock and put it through the hole in the driver’s seat belt tab before handing the Rivian over. I’m pretty sure that would put an end to this kind of issue. It sends a clear message that you don’t want the seat belt buckled. When you get the clean truck back just take the lock off, buckle up, and drive off.

 

[RoadTripFan]

Awwww man that would frustrate the hell out of me too! Thank you so much for posting so that we can now avoid this.

 

[Steve A.]

Ok so then what is the *correct* process for a car wash like this? I almost went through one the other day but the line was too long. I just a$$umed I just had to put it in car wash mode and it would be fine.

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