Issues with R1S

[Dazybigred]

Here's been my experience so far. I'm really frustrated, but still want an R1S - it's just that I want a functional one. Has something like this happened to anyone else? Any advice?

5/10/24 – Accepted delivery of Rivian R1S at Mahwah Distribution Center.

5/10/24 – 5 minutes into drive home, warning light goes on

5/11/24 – Rivian towed from our house to the Brooklyn Service Center. A/C Compressor was removed and replaced (“Repair #1”). Odometer reading = 96 miles. Days in shop = 4.

5/15/24 – Rivian towed back to our house.

5/23/24 – Rivian towed from our house to the Brooklyn Service Center. HV Battery removed and replaced; firmware update (“Repair #2”). Odometer reading = 421 miles. Days in shop = 21

6/12/24 – Rivian towed back to our house.

6/22/24 – Rivian error message came on and very loud clanking sound in car made it undrivable while we were at a lacrosse tournament in Pennsylvania – 3 hours from home. Called for a tow and had to get a (small and inadequate) rental car home. Rivian to be towed from Pennsylvania to Brooklyn Service Center on 6/25/24 (“Repair #3”). Odometer reading = 1,241. Days in shop = unknown.

Total Days Owned = 44

Total Days Operational = 19

Number of Tows = 3

Total Miles = 1,241

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[Electrified Outdoors]

Nobody can argue this isn't frustrating. Totally understandable.

I would ask for a replacement. This will be three major repairs in the first 2,000 miles. Truck hasn't even been in use for three weeks. This is totally unacceptable.

 

[Rae11]

Lemon law this one. Probably won’t work but try.

Otherwise escalate for them to buy back and get a new one.

This isn’t normal for any manufacturer. I understand that we will be more accepting of certain inconveniences because it is a startup and we want it to succeed, but when multiple things go wrong like this right out of the door, I’’d drop the hammer.

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