Michal
Well-Known Member
- Thread starter
- #1
Hello everyone,
A new owner here , I have been following the forum for some time now. I placed my initial deposit right after the price increase. When I saw the demo opportunities, I decided to take advantage of the discount. I reserved 2-3 configurations I was interested in. Guide Dan P reached out to me the next day insisting we narrow things down right away and proceed to accept the configuration. It was clear they were trying to meet their Q1 goals and I was ok with that. However, I insisted he gives me a day to talk to my bank and at least obtain a pre-approval for my loan before my deposit becomes refundable. I reached out to him within 2 days with my final choice of Forrest Green, with the exact configuration I wanted located in Denver. He says great, while you finalize your auto loan let me move the car to NY and get the documentation going for you. That was on Wednesday 3/20. On Thursday I reach out to Dan via email forwarding my banks request for a copy of the purchase order so they can have the exact loan amount. No response. I give him a day, and follow up with a voicemail on Friday, then Monday. Still radio silence. Im starting to question Dan's professionalism. In order to reach him I use his calendar request form, but the next available date he has is Tuesday.
When I get Dan on the phone on Tuesday, he says. I am sorry, but the car you selected "sustained some damage in transport and is no longer available for sale". That sounded REALLY fishy to me considering that the car is listed for sale again:https://demovehicles.rivian.com/pro...-6735-miles-72621?_pos=1&_fid=97a2ceb7b&_ss=c and is still in Denver.
This is purely my speculation, but I think Dan did not get things rolling right away and realized that I he could not get the car shipped in time for my delivery by 3/30.
He offered two choices in Brooklyn service center. Neither one had the exact configuration I wanted, but considering the discounts, I decided to forego the all terrain wheels and went with El Cap. Before accepting the change I inquired about the condition of the car, and most importantly the power tonneau cover.
"The car has been used as a demo vehicle so the service center made sure it was in best possible condition. The tonneau cover has not been replaced but is working perfectly." I actually took a trip to the service center that day, trying to see the car, but they would not allow it.
I accepted the substitute configuration, Dan stated he will finalize things and prepare for the delivery. AT this point I have my loan and insurance lined up, I plan to pick up the check from my bank in person then head for the delivery. We are now on Wednesday.
Another guide, Pamela O reaches out to me offering assistance with my purchase. At this point Im thinking it must be a duplicate effort due to multiple reservations, but I still thank her for reaching out and tell her I have been working with Dan. As we talk she is much more engaging and informative about the entire process. She actually tells me that I can not bring my check to the delivery, and must mail it across the country to their processing center in CA. If they do not receive it at least 24h prior to delivery the whole deal is off. On one hand I am really glad to hear she reached out because Dan did not even bother to mention that during our conversations. On the other hand, I lost all my faith in Dan. I run to the bank, pick up the check and overnight it to CA. I bit of a nailbiter but the get it the following day and clear me for the delivery.
Once I show up at the service center in BK, the staff is very accommodating, I take about 30 minutes to walk the car and quickly discover that ......the power tonneau cover does not work
I am disappointed to say the least. I realize that Dan had no idea what condition the car was in and fed me a bunch of BS just to fulfill his Q1 quota. Mark at the service center sees my reaction and ensures me that if I contact customer support and open a ticket to get the cover swapped. It will happen "soon" since they have been prioritizing early VINs. As sincere as he sounded, I know that people have been waiting for MONTHS to get theirs replaced so refuse to accept that "resolution" The service manager at the center was VERY accommodating and scheduled me for 4/9 appointment.
This was not the smoothest purchasing experience, but with the exception of Dan, everyone on Rivian side was very professional and accommodating.
I am looking forward to upcoming road trips and journeys with the "new to me" R1T
A new owner here , I have been following the forum for some time now. I placed my initial deposit right after the price increase. When I saw the demo opportunities, I decided to take advantage of the discount. I reserved 2-3 configurations I was interested in. Guide Dan P reached out to me the next day insisting we narrow things down right away and proceed to accept the configuration. It was clear they were trying to meet their Q1 goals and I was ok with that. However, I insisted he gives me a day to talk to my bank and at least obtain a pre-approval for my loan before my deposit becomes refundable. I reached out to him within 2 days with my final choice of Forrest Green, with the exact configuration I wanted located in Denver. He says great, while you finalize your auto loan let me move the car to NY and get the documentation going for you. That was on Wednesday 3/20. On Thursday I reach out to Dan via email forwarding my banks request for a copy of the purchase order so they can have the exact loan amount. No response. I give him a day, and follow up with a voicemail on Friday, then Monday. Still radio silence. Im starting to question Dan's professionalism. In order to reach him I use his calendar request form, but the next available date he has is Tuesday.
When I get Dan on the phone on Tuesday, he says. I am sorry, but the car you selected "sustained some damage in transport and is no longer available for sale". That sounded REALLY fishy to me considering that the car is listed for sale again:https://demovehicles.rivian.com/pro...-6735-miles-72621?_pos=1&_fid=97a2ceb7b&_ss=c and is still in Denver.
This is purely my speculation, but I think Dan did not get things rolling right away and realized that I he could not get the car shipped in time for my delivery by 3/30.
He offered two choices in Brooklyn service center. Neither one had the exact configuration I wanted, but considering the discounts, I decided to forego the all terrain wheels and went with El Cap. Before accepting the change I inquired about the condition of the car, and most importantly the power tonneau cover.
"The car has been used as a demo vehicle so the service center made sure it was in best possible condition. The tonneau cover has not been replaced but is working perfectly." I actually took a trip to the service center that day, trying to see the car, but they would not allow it.
I accepted the substitute configuration, Dan stated he will finalize things and prepare for the delivery. AT this point I have my loan and insurance lined up, I plan to pick up the check from my bank in person then head for the delivery. We are now on Wednesday.
Another guide, Pamela O reaches out to me offering assistance with my purchase. At this point Im thinking it must be a duplicate effort due to multiple reservations, but I still thank her for reaching out and tell her I have been working with Dan. As we talk she is much more engaging and informative about the entire process. She actually tells me that I can not bring my check to the delivery, and must mail it across the country to their processing center in CA. If they do not receive it at least 24h prior to delivery the whole deal is off. On one hand I am really glad to hear she reached out because Dan did not even bother to mention that during our conversations. On the other hand, I lost all my faith in Dan. I run to the bank, pick up the check and overnight it to CA. I bit of a nailbiter but the get it the following day and clear me for the delivery.
Once I show up at the service center in BK, the staff is very accommodating, I take about 30 minutes to walk the car and quickly discover that ......the power tonneau cover does not work
I am disappointed to say the least. I realize that Dan had no idea what condition the car was in and fed me a bunch of BS just to fulfill his Q1 quota. Mark at the service center sees my reaction and ensures me that if I contact customer support and open a ticket to get the cover swapped. It will happen "soon" since they have been prioritizing early VINs. As sincere as he sounded, I know that people have been waiting for MONTHS to get theirs replaced so refuse to accept that "resolution" The service manager at the center was VERY accommodating and scheduled me for 4/9 appointment.This was not the smoothest purchasing experience, but with the exception of Dan, everyone on Rivian side was very professional and accommodating.
I am looking forward to upcoming road trips and journeys with the "new to me" R1T
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