On the Run chargers don't show in navigation

[KootenayEV]

As many of my fellow Canadian R1 owners know, the On the Run (Chevron) network does not show up in either the vehicle system or the app system at all. I noticed this disparity several months ago and kept thinking they would fix it, but they still haven't, so today I started a "chat" with a Rivian advisor and they couldn't tell me why the chargers don't show up, but they offered to submit a feature request with their internal team to add the network.

I suggest that if multiple people were to do this, we might get some action sooner.

(Now that they are charging money, I expect the stations won't be stuck in "power conservation mode" all the time now and be genuinely useful! I have found this network to be quite reliable around the interior of BC over several road-trips this winter and search them out over most other networks.)

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[GRC]

How do you currently search for them? Wondering if we have any in Ontario

 

[Wing]

You can download their app. Ontario only has 3 stations on the east side of the GTA.

 

[KootenayEV]

PlugShare or the Journie app

 

[jimbones]

Journie network is On The Run, Pioneer, Fas Gas, Ultramar, and Chevron. I have had great charging experiences at multiple different Journie chargers. They’re easy to use, fast, and pretty reliable ( 90+% success rate for me) Bonus: they’re offering free charging! (Or at least they were.)

I’ll drop a line with a Rivian advisor as well to boost awareness of the network.

 

[jimbones]

So after chatting with the Rivian advisor, he informed me that the process for requesting additions to the charging network is quite easy. Just fire a service ticket using the app, ask for the network to be added, and the service HQ will take the ticket and forward it to the nav team. Here’s what i just submitted:

I live in Canada and frequently use chargers on the Journie network as they're fast, reliable, and well designed. But the network doesn't show up in the Rivian nav so l can't precondition the battery. Please add the Journie network to our nav. Thanks!

And it’s already been sent off to the nav team.

Copy my message and smash that send button!

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