What will we learn on Thursday? A Predictions Thread...

[DucRider]

As to people not paying MSRP for a Ford, that is an over-generalization.
Hot and/or new models from any manufacturer go for MSRP or above.
Currently that applies to the Mach-e and will certainly apply to the new Bronco. In the past, the GT offerings are another example as well as some of the "limited edition" Mustang variants. While Ford does it's best to discourage it, dealers are generally free to add additional mark-up over MSRP (this is the flip side of the coin that allows discounts off of MSRP).

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[eggpaul]

What time did the new story come out last week? Really need something solid this week. New website, ability to add accessories, etc. Feels too much like a gimmick right now.

 

[jagged]

What time did the new story come out last week?

Late Friday afternoon.

 

[jjwolf120]

Late Friday afternoon.

Or early Friday afternoon, depending on your time zone.

 

[LoneStar]

Admin - dagger stake this thread. Lets get a new one rolling for "What will Rivian reveal this week?"

 

[Reed]

Would it be better to have defined threads for each week?

So, this week's thread would be: What will we learn, May 10-14?

Over the weekend, create a new one with next week's dates.

In this way, old stuff and elephants like this thread will die a natural death.

It's all about being humane.

 

[Eager2own]

Admin - dagger stake this thread. Lets get a new one rolling for "What will Rivian reveal this week?"

Or:
“Will Rivian reveal this week anything we didn’t previously know?”

(And, yes, I realize that reveal, by definition, would mean it’s something previously unknown, but that notion has been repeatedly been put to death in previous so-called “reveals”.)

 

[DuckTruck]

Every time a Thursday comes and goes without an announcement, I fear that the citizens of Normal have probably noticed an alarming increase in the population of wingless houseflies wandering their streets. If that's too arcane of a sub-reference, I apologize, but also blame Dennis Miller.

 

[bowhunter]

I know I might be stirring the pot, but when people say Rivian doesnt OWE us any communication, it is these changes over the past few years that have people like me nervous.
I am not OWED anything but after the past two years its my OPINION that all the details should be released this close to the indicated release date.

I see references on Rivian's site to "transparency" and "customer engagement" and unfortunately I haven't seen much of that aside from the reservation holder events that they held which provided access to employees who were knowledgeable and seemed fairly open in their responses to customer questions based on feedback I have seen (I wasn't able to attend one). Many companies didn't give up on engaging their customers when the pandemic hit and evolved adopting digital event technology platforms and utilizing agencies to plan and execute engaging events in the digital world. Rivian could have done the same offering exclusive event opportunities to pre-order holders with updates, demos, Q&A, polling, breakouts, etc. to build a community around their company and products and gain valuable feedback. Instead of an innovative approach to customer engagement that I would expect from a modern technology company, it has been more of an old school approach where we are getting bits occasionally tossed over the "wall of secrecy". I appreciate that they set up the customer service phone/chat, but they haven't empowered those employees to do much more than cite what is on their website and say everything else is "coming soon". Maybe a customer engagement focused communication strategy got sacrificed to an ROI calculation, but they were already investing in regional events so at some point they saw the value.

 

[bowhunter]

I know this isn't a customer focused event, but did register to see what they share: https://us02web.zoom.us/webinar/register/WN_NhjBnqQ0Rmukf6mbcBs7Ug

 

[Administrator]

Would it be better to have defined threads for each week?

So, this week's thread would be: What will we learn, May 10-14?

Over the weekend, create a new one with next week's dates.

In this way, old stuff and elephants like this thread will die a natural death.

This sounds like a good idea if anyone wants to start doing this. And if info/details are revealed for that week, I can update the thread title with highlights of the new info/details.

 

[skyote]

I see references on Rivian's site to "transparency" and "customer engagement" and unfortunately I haven't seen much of that aside from the reservation holder events that they held which provided access to employees who were knowledgeable and seemed fairly open in their responses to customer questions based on feedback I have seen (I wasn't able to attend one). Many companies didn't give up on engaging their customers when the pandemic hit and evolved adopting digital event technology platforms and utilizing agencies to plan and execute engaging events in the digital world. Rivian could have done the same offering exclusive event opportunities to pre-order holders with updates, demos, Q&A, polling, breakouts, etc. to build a community around their company and products and gain valuable feedback. Instead of an innovative approach to customer engagement that I would expect from a modern technology company, it has been more of an old school approach where we are getting bits occasionally tossed over the "wall of secrecy". I appreciate that they set up the customer service phone/chat, but they haven't empowered those employees to do much more than cite what is on their website and say everything else is "coming soon". Maybe a customer engagement focused communication strategy got sacrificed to an ROI calculation, but they were already investing in regional events so at some point they saw the value.

SPOT ON!

 

[DuckTruck]

I see references on Rivian's site to "transparency" and "customer engagement" and unfortunately I haven't seen much of that aside from the reservation holder events that they held which provided access to employees who were knowledgeable and seemed fairly open in their responses to customer questions based on feedback I have seen (I wasn't able to attend one). Many companies didn't give up on engaging their customers when the pandemic hit and evolved adopting digital event technology platforms and utilizing agencies to plan and execute engaging events in the digital world. Rivian could have done the same offering exclusive event opportunities to pre-order holders with updates, demos, Q&A, polling, breakouts, etc. to build a community around their company and products and gain valuable feedback. Instead of an innovative approach to customer engagement that I would expect from a modern technology company, it has been more of an old school approach where we are getting bits occasionally tossed over the "wall of secrecy". I appreciate that they set up the customer service phone/chat, but they haven't empowered those employees to do much more than cite what is on their website and say everything else is "coming soon". Maybe a customer engagement focused communication strategy got sacrificed to an ROI calculation, but they were already investing in regional events so at some point they saw the value.

Bowhunter,

I take slight umbrage with your comment about Rivian not being "Transparent". I think we can all see right through their communications plan. ?

 

[lg3103]

Call me too optimistic if you want, but I feel like we've entered a regular cadence of information release from Rivian. The past 2 weeks straight we've received updates on Thursday with new, thorough information:
-Thursday 3/18: Charging News
-Thursday 3/25: Warranty News
-Thursday 4/1: Service News
-Thursday 4/8: Crickets
-Thursday 4/15: Insurance News
-Thursday 4/22: Mild update of 'Experience' info
-Thursday 4/29: Crickets
-Thursday 5/5: Not even an Insta post. Highly disappointing.

I'm starting this thread to see if anyone has predictions on what we learn this week from Rivian, if they continue with the information dissemination as I'm hoping.

What say you? If you get it right, you'll be awarded 15 forum points.

Looking at the new "our company" segment realized that this might be the most detailed view of the R1T or R1S front end we have ever gotten.

 

[Ladiver]

I see references on Rivian's site to "transparency" and "customer engagement" and unfortunately I haven't seen much of that aside from the reservation holder events that they held which provided access to employees who were knowledgeable and seemed fairly open in their responses to customer questions based on feedback I have seen (I wasn't able to attend one). Many companies didn't give up on engaging their customers when the pandemic hit and evolved adopting digital event technology platforms and utilizing agencies to plan and execute engaging events in the digital world. Rivian could have done the same offering exclusive event opportunities to pre-order holders with updates, demos, Q&A, polling, breakouts, etc. to build a community around their company and products and gain valuable feedback. Instead of an innovative approach to customer engagement that I would expect from a modern technology company, it has been more of an old school approach where we are getting bits occasionally tossed over the "wall of secrecy". I appreciate that they set up the customer service phone/chat, but they haven't empowered those employees to do much more than cite what is on their website and say everything else is "coming soon". Maybe a customer engagement focused communication strategy got sacrificed to an ROI calculation, but they were already investing in regional events so at some point they saw the value.

Yep, They could have done so much more during the lockdowns. I think they missed a huge opportunity.

I am doing a virtual wine tasting tomorrow via Zoom. The winery sent 4 small tastings and there will be a Zoom session with the winemaker. It really is pretty nice to taste wines from Napa and not have to travel!

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