Driveout
Well-Known Member
Cancelled. As my sister used to say "don't go away mad, just go away"
Sayonara folks, I wish you all the best.
Note to Rivian.
Rivian has all the appearances of being a top shelf engineering and product development company. The concept and execution of the R1T and R1S are to be commended. Rivian’s failing is in execution at scale and customer interaction. To be a successful startup in today’s market requires both a standout product and reasonable customer experience. This latest bait and switch tactic for those of us willing to take an $80,000 risk on an unproven product with a history of poor customer interaction and a 15% price hike is just too much to ask. “You can still have your R1T at the same price with only 2 motors and a smaller battery, oh and by the way the interior is no longer part of our LE package and there will be at least another 2-year delay.” 1,107 days have passed since my $1,000 deposit was placed. I won’t be waiting for Rivian to decide the management team needs people that understand how to treat customers and build at scale. So many of the ambassadors of good will which have been flushed and discarded by the lack of ongoing communication can only have a negative impact on future sales.
I wish Rivian luck in their endeavors.
Sayonara folks, I wish you all the best.
Note to Rivian.
Rivian has all the appearances of being a top shelf engineering and product development company. The concept and execution of the R1T and R1S are to be commended. Rivian’s failing is in execution at scale and customer interaction. To be a successful startup in today’s market requires both a standout product and reasonable customer experience. This latest bait and switch tactic for those of us willing to take an $80,000 risk on an unproven product with a history of poor customer interaction and a 15% price hike is just too much to ask. “You can still have your R1T at the same price with only 2 motors and a smaller battery, oh and by the way the interior is no longer part of our LE package and there will be at least another 2-year delay.” 1,107 days have passed since my $1,000 deposit was placed. I won’t be waiting for Rivian to decide the management team needs people that understand how to treat customers and build at scale. So many of the ambassadors of good will which have been flushed and discarded by the lack of ongoing communication can only have a negative impact on future sales.
I wish Rivian luck in their endeavors.
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