shrink
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Appreciate the explanation. Thank you!I had 2 issues with XPEL, that I don't with GSWF:
1. Often times there will be defects on the material. I buy in bulk rolls, and then when somewhere in the roll there are spots (either dark spots from dirt or bumps from who knows what), I lose a lot of the roll as my cut models are made for mass producing, meaning we use large lengths at a time. And I obviously can't ship product where the material is defective, so that hit my margins which in this business are pretty slim.
2. Procurement was a nightmare... not sure if due to shortages or what, but procurement was very unreliable. I am a small business and I can't overstock with hundreds of rolls, so I try to operate more dynamically - stock about 5-8 bulk rolls, when I run down to 3 re-order...in the last few months of me using XPEL I ran out of stock multiple times because of the inability to get new rolls quickly.
So that's it... it's not the kind of issue you'd experience as a customer, but only because someone else is taking the hit for these issues (i.e. me in this case). No such issues with GSWF so far, and out of more than a 1000 PPF products sold with it already, I've had exactly 0 complaints in regards to quality. Also I have a 30 days refunds policy so you are free to get the product, see it for yourself and decide, but I am 99.99% sure that even a pro-installer won't be able to tell which one is which, given unmarked samples.
When you have such defects, does XPEL warranty that for the installer and replace your roll or partially refund your roll?
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