crashmtb
Well-Known Member
- Joined
- Jul 11, 2021
- Threads
- 1
- Messages
- 4,725
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- Location
- Man oh Manitoba
- Vehicles
- 2002 aluminium garden shed TD5
Email’s fairly useless since they seem to have more volume than they can handle. It takes weeks. Calling or using the chat thing on the website both are responsive.Yes and no.
I think we're in the same boat. I had a "first half of 2023" delivery window (pushed back from Oct-Dec 2022).
Last Friday I got the "Processing Estimate" with verbiage suggesting that I'm indefinitely delayed until they finalize plans for a service center in my area.
The weird part is that I'm less than 5 miles from an open, active service center (Memphis). I've been there, and most of the vehicles in for service were brought from Nashville, which is 200 miles to the east.
There is at least one person here with an R1T delivered months ago, who has a 2021 R1S order and a delivery window.
I have an October 2019 order, and no window at all anymore, just a promise of an update in January.
I sent an email the day the new estimates came out, and sent a followup a week later. Still no response to either one in spite of the "we usually respond within one business day" on the website.
Rivian's communication is simply awful and maddening. If they don't have the bandwidth to respond to emails in a week or so, they should just say that. If certain colors or configurations are no longer planned for production, they should just say that (to be fair, they were open about the ocean coast delays, and the explore configuration).
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