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Mygrain

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electrictaco

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I think the thing to remember is the Rivian CS has almost no power here. In order of ability to actually change the course of your order/account:

1. Your Guide (but maybe not always)
2. Rivian Service Center employees
3. Customer service on the phone
4. Customer service in the web chat/on email

Setting up a first drive got me into the Shop, but they told me that the major reason I could be added was I was a relatively early pre-order in 2021 and I was close to the Service Center. I think they saw me as a prime candidate to sell a spare vehicle to at the end of the quarter.
 

Revvian

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I was excited for you until I saw you placed your preorder in ‘22. Not your fault, of course, but more than a little discouraging for all of us who have been repeatedly told by Rivian CS that only ‘19 and ‘20 preorder holders are getting access to the shop.

Also, “patience is the game” is more than a little tone deaf.
I totally hear ya brother!! I know it sounds unfair for you all early adopters but the only reason (I think) helped me get ahead in the queue is by getting my order pushed through family & friends queue...I highly suggest you look for any possibility if you get added too. All I did was talk to a couple neighbors and colleagues and one of them did have a fam member working for Rivian, so you never know!
Btw didn't mean to offend anyone with the excitement in my msg earlier, I just got carried away when I found the exact config of my choice! Anyways, looking at the pace of R1 shop inventory and deliveries I believe most pre-orders should be fulfilled sooner this year!
 

Honey

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I did that 3 times. 3️⃣ still nothing
 

SCIronMike

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I'm pretty fed up. I live in Huntington Beach, 20 min away from Rivian in Costa Mesa. Pre-ordered R1S in 10/2019. Adventure, limestone, ocean coast, 21" wheels. I'm firmly set on the OC interior, but I am flexible on exterior color and open to 22" wheels as well.

My guide is telling me that nothing is available in the R1 shop. He tells me he can get me R1 shop access if I really want, but I won't be able to see launch edition models and adventure models are just starting to get built so they are rarely available in the R1 shop. Meanwhile, I'm seeing guys in here and on the R1S subforum with R1S adventure models getting cars. I am seeing screen shots of R1Ss available. People who live in my geographic area with pre-orders dates far later than mine are getting their trucks.

What's the disconnect here? What am I not seeing? I want the R1S. I'm not looking to flip it. I have cash and motivation to buy. It shouldn't be this hard.
 

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seanocono

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I agree, this is so frustrating, but all disappointment is directed toward Rivian. Not our fellow forum member, @Revvian. Who among us wouldn't have jumped on the same opportunity?

Let's congratulate him on his new R1S. I was probably too harsh in my critique. I would be super excited, too. Rivian Blue with Ocean Coast and 22" Brights is a beautiful combination. It works especially well in SoCal. Enjoy it, man!
 

who764

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I'm pretty fed up. I live in Huntington Beach, 20 min away from Rivian in Costa Mesa. Pre-ordered R1S in 10/2019. Adventure, limestone, ocean coast, 21" wheels. I'm firmly set on the OC interior, but I am flexible on exterior color and open to 22" wheels as well.

My guide is telling me that nothing is available in the R1 shop. He tells me he can get me R1 shop access if I really want, but I won't be able to see launch edition models and adventure models are just starting to get built so they are rarely available in the R1 shop. Meanwhile, I'm seeing guys in here and on the R1S subforum with R1S adventure models getting cars. I am seeing screen shots of R1Ss available. People who live in my geographic area with pre-orders dates far later than mine are getting their trucks.

What's the disconnect here? What am I not seeing? I want the R1S. I'm not looking to flip it. I have cash and motivation to buy. It shouldn't be this hard.
Unless there is something unique about your Shop, you will be able to see all available models (Launch and Adventure). There was just a Limestone w/ OC in the Brooklyn shop a couple minutes ago.
 

invernite

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I'm pretty fed up. I live in Huntington Beach, 20 min away from Rivian in Costa Mesa. Pre-ordered R1S in 10/2019. Adventure, limestone, ocean coast, 21" wheels. I'm firmly set on the OC interior, but I am flexible on exterior color and open to 22" wheels as well.

My guide is telling me that nothing is available in the R1 shop. He tells me he can get me R1 shop access if I really want, but I won't be able to see launch edition models and adventure models are just starting to get built so they are rarely available in the R1 shop. Meanwhile, I'm seeing guys in here and on the R1S subforum with R1S adventure models getting cars. I am seeing screen shots of R1Ss available. People who live in my geographic area with pre-orders dates far later than mine are getting their trucks.

What's the disconnect here? What am I not seeing? I want the R1S. I'm not looking to flip it. I have cash and motivation to buy. It shouldn't be this hard.
Take them up on the offer for shop access regardless of whether there's adventure inventory or not. Shop access won't change your place in line and you might see something you like, so at this point it's a free option.

I call BS on "you'll only see adventure trims". I was an adventure trim but was able to select a launch edition from the shop.
 

Sully151

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I'm pretty fed up. I live in Huntington Beach, 20 min away from Rivian in Costa Mesa. Pre-ordered R1S in 10/2019. Adventure, limestone, ocean coast, 21" wheels. I'm firmly set on the OC interior, but I am flexible on exterior color and open to 22" wheels as well.

My guide is telling me that nothing is available in the R1 shop. He tells me he can get me R1 shop access if I really want, but I won't be able to see launch edition models and adventure models are just starting to get built so they are rarely available in the R1 shop. Meanwhile, I'm seeing guys in here and on the R1S subforum with R1S adventure models getting cars. I am seeing screen shots of R1Ss available. People who live in my geographic area with pre-orders dates far later than mine are getting their trucks.

What's the disconnect here? What am I not seeing? I want the R1S. I'm not looking to flip it. I have cash and motivation to buy. It shouldn't be this hard.
When is your estimated delivery date? I am confused about why you can’t see LE in the shop. I didn’t think it would be that specific. I can see LE and Adventure when they show up. Yesterday there was a Compass Yellow Adventure with 22’s and Black Mountain. Not your cup of tea, but they are starting to show up.
 

seanocono

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I'm pretty fed up. I live in Huntington Beach, 20 min away from Rivian in Costa Mesa. Pre-ordered R1S in 10/2019. Adventure, limestone, ocean coast, 21" wheels. I'm firmly set on the OC interior, but I am flexible on exterior color and open to 22" wheels as well.

My guide is telling me that nothing is available in the R1 shop. He tells me he can get me R1 shop access if I really want, but I won't be able to see launch edition models and adventure models are just starting to get built so they are rarely available in the R1 shop. Meanwhile, I'm seeing guys in here and on the R1S subforum with R1S adventure models getting cars. I am seeing screen shots of R1Ss available. People who live in my geographic area with pre-orders dates far later than mine are getting their trucks.

What's the disconnect here? What am I not seeing? I want the R1S. I'm not looking to flip it. I have cash and motivation to buy. It shouldn't be this hard.
Yeah, this is insane. I really feel for you as a '19 preorder holder who has stated that you are flexible with your configuration. There is no way around it, Rivian is failing you.

As others have suggested, I would do whatever you can to get access to the shop. I would also let the guide know, as kindly as you can tolerate, what you have repeatedly seen on these forums in regards to shop access. We are likely more informed than they are when it comes to what people are able to purchase in the shops right now.
 

SCIronMike

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I told my guide that I'm seeing on forums and social media groups that people with adventure model orders can see launch editions cars in the R1 shop and are ordering them. This is the reply.

Rivian R1T R1S R1S Shop access live with lots of inventory! riviansho
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