LimestoneCowboy
Member
- Thread starter
- #1
But, Did not see the residue until I got home, which I believe says:
X
PANELS:
LR Back
I'm not sure if they noted the panel gaps and A) sent the R1S out anyway, or B) tried to fix it, this is the best they could do *at the factory*, and then didn't even wash it well. B might be the worse case.
Longer version: Picked this up this morning. It had been raining this morning so I didn't notice the above residue until later. I almost did not take delivery because of misalignment of the hood, right doors, and rear tailgate. As I arrived I knew which color combo was mine and was eyeing the misalignment when the delivery person came to do the paperwork. I looked at the other two R1S vehicles behind mine which were in much better shape, and I said that I'm really considering not taking this. So what happens? Well, you have seven days to decide. You can take it now and create a service ticket for fixes and see what the response is. Bring it back if it's not acceptable, but rest assured everything does come from the factory for sure water tight and within tolerance. "I guess my concern is that what if my concerns are deemed within tolerance?" There person then was able to grab the service manager that said the tailgate could be raised a bit, the hood too, the doors could create an issue and cause whistling but they can try. Service timeline is backed up to March or April. I was never given an explanation of what happens if I don't accept this car, just that I have 7 days to return it. I still was hesitant but given vocal assurances and a quick google search of one happy customer's panel realignment I agreed.
Driving home I noticed some bird poop on the hood and top right of the windshield, probably masked by some rain. Got home, started spraying water to hose it off, and then saw the markings on the windshield. I did wash off the residue after taking some photos which was so little effort. Maybe the marker was just dry wiped off, panels not fixed, and it sent out. Would they realign panels and not wash the car from then to customer delivery of an 8/2023 manufacture date?
I'm told by my guide that if I do return it I would need to place a new order, whatever pricing that is, but they could try to get me a match sooner. This vehicle is an example of the 'match sooner' which was a call before access to the R1Shop. Over the phone I was told it's a slightly older 2023 VIN, 18xxx, August manufacture, someone probably just canceled their order. Will now be spending time looking at other success and failures of gap fixes before deciding to start over and wait or wait for another vehicle. Just overall disappointed, and kicking myself that I didn't ask a 4th or 5th time what happens if I don't accept this one. I still have no idea if I'd be back of the line or back to configure, etc. And bothered that Rivian noticed panel problems and probably sent it off to be eventually fixed by the service network to beat quarterly numbers. Ugh.
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