Delivery/order cancelled. Customer service is a joke.

[Rivdog]

Ordering a vehicle online takes a lot of patience in some instances. Still better than dealing with dealer shenanigans.

Sponsored

 

[runbuh]

Seems to me like you overreacted. I really don't understand the circumstances where they told to you send a check in but didn't provide an address. The whole process you're describing does not agree with what I went through. Personally, I thought the instructions for sending the down payment were quite clear and explicit. I chose to wire the money to arrive the day before my delivery. If you had done that you would have your vehicle today and would be very happy. Or if you had stuck with it and resolved the situation you would be getting your vehicle soon and would be very happy. But now that you've canceled your order all you're going to get out of the process is problems for the next few months trying to get your check back. And no vehicle either.

Not trusting a wire transfer is a bit paranoid IMO - it's much safer and more traceable than a check, also cheaper and more reliable than a certified check and overnight mailing of that check (I once had a large check burned up in a traffic accident involving a FedEx truck, and it took about 2 months for them to sort through the debris and return my partial check to me ... but meanwhile that really put me in a bad position with the person expecting that check ...) Also, mailing a check means you're out the money sooner than if you wired it.

I see no upside to using a check, and the downside is clear in this situation.

Certified checks cost me nothing other than a 1 mile drive to the local branch (with no waiting in line). Overnight shipping was $12. I can stop payment on a certified check. A certified check can be cancelled, but it takes 90 days. Try stopping a transfer that was already wired. Most people go the "immediate" route, not the "scheduled" route, which means you can't cancel the wire.

As I said - the address was originally there on the portal. Clear and simple. After I uploading the check image last week, I went back to the portal yesterday, and the address was gone. To make matters worse, bad advice from customer service led me to sending the check to the Rivian Financial Services office. Why can't Rivian get money from Rivian?

What really sucks here is that Rivian's own people gave me incorrect information, and the only solution to a problem they created was "send us several thousand more dollars". Nope.

Did I overreact? I'm still asking myself that right now, but I'm NOT going to send them thousands more dollars in the hopes that they'll get something right. Let me be very clear about one thing, though: if I had printed or taken a screen shot of the correct mailing address when I had the chance, and thus sent the payment to the right place, I would likely be picking up my R1S tomorrow. Everything else about this process has gone fairly smoothly.

 

[TXR1SMD]

Kinda sounds like you picked your own adventure. Good luck never using wires or ACH

 

[runbuh]

Kinda sounds like you picked your own adventure. Good luck never using wires or ACH

When you have a wife who has worked for 15+ years for one of the largest banks in the nation, working directly with retail banking processes, you learn a few things - especially how to manage your risk when using those processes. The world runs on funds tranfers, and many are much larger than mine. I have done, and will continue to do, wire xfers when needed. Howver, when it comes to exception management when dealing with unknowns, having an ability to "undo" things is a major risk reduction.

 

[TXR1SMD]

When you have a wife who has worked for 15+ years for one of the largest banks in the nation, working directly with retail banking processes, you learn a few things - especially how to manage your risk when using those processes. The world runs on funds tranfers, and many are much larger than mine. I have done, and will continue to do, wire xfers when needed. Howver, when it comes to exception management when dealing with unknowns, having an ability to "undo" things is a major risk reduction.

If we are using spouses in this pissing contest, mine has worked in securities and investments for 30+ years, and wiring money when we have purchased any vehicle is not and will not be on our conspiracy theory list.

Enjoy whatever you end up leasing via a mailed check ?

 

[DoubleTake]

Later ?

 

[Dark-Fx]

I've had a few car loans through chase and had 0 issues with them ?‍

Crazy thing is I've bought two Rivians and had none of these issues the OP has had.

 

[Tucker74]

You can’t ACH unless your bank uses Plaid, most credit unions do not. I mailed a certified check, but I also had clear instructions and a good guide. Sorry here -

 

[EVTrukHog]

Sure - just wire a few grand, with no real traceability (or give Rivian direct access to your checking account) with darn little way of recovering it when there's a problem. At least I can 100% ensure I get that check money back. Can you imagine asking Rivian to refund your ACH payment and how much run around you'd get? Hahahahaha.

10-4... it sounds like you have it all figured out. Your post just had a lot of drama over something that certainly seemed preventable. Hope everything works out for you.

 

[Dark-Fx]

If we are using spouses in this pissing contest, mine has worked in securities and investments for 30+ years, and wiring money when we have purchased any vehicle is not and will not be on our conspiracy theory list.

Enjoy whatever you end up leasing via a mailed check ?

Email hijacking is a real thing that happens for wires/ACH sometimes. Of course someone could have just as easily told the OP to mail the check to a compromised or incorrect physical address.

 

[runbuh]

If we are using spouses in this pissing contest, mine has worked in securities and investments for 30+ years, and wiring money when we have purchased any vehicle is not and will not be on our conspiracy theory list.

Enjoy whatever you end up leasing via a mailed check ?

I didn't think it was a pissing content, but, here we are. You are welcome to send people thousands of dollars with no recourse, and no recovery. I choose not to. Imagine if you had wired your money Fisker yesterday. What recouse would you have today???

And, yes, I still MAIL my bill payments (albeit with online bill pay). I do not allow any company to have direct access to my bank account for withdrawal purposes. Again - this is due to RETAIL banking experience. Go find the articles about accidental automated overwithdrawals that wiped out people's bank accounts and took days to resolve. I choose to not live in that world.

 

[runbuh]

Email hijacking is a real thing that happens for wires/ACH sometimes. Of course someone could have just as easily told the OP to mail the check to a compromised or incorrect physical address.

Agreed. I at least checked the mailing location before I sent it. However, just like I am doing, I can cancel my check, and get my money back.

 

[RWerksman]

Crazy thing is I've bought two Rivians and had none of these issues the OP has had.

Same here, most recently about 30 days ago.

 

[jjswan33]

I didn't think it was a pissing content

Yeah... no one is here for that content

 

[BeanEW]

Like several people already mentioned... you picked the fight by your actions. I wouldn't trust mailing a certified check more than bank wire; and sure wouldn't trust someone just gave me an address over the phone to send my certified check; especially they couldn't see my record. If I couldn't get the address anywhere, I would have just held on the check and wait for Rivian to ask for the money, then you would know where to send it.

Sponsored