Who cares. I didn't want a walk around inspection for $200. I would not have consented if they would have told me that. That is like walking into McDonalds and saying "I will take the #2 meal" and you pay for the #2 meal and then they give you a Happy Meal.
Surely you were handed a menu that you ordered from in your analogy right? The equivalent to a menu here would be a service work order with prices listed. What did your work order say? You said you never received one, whose fault is that? Every time I’ve gotten service Rivian has sent a work order for me to sign before the work started. If you can show us this WO where they have comprehensive listed on it you might have a point.
The wife picked it up, it was at closing. They said "everything will be in the app and emailed"
What we signed showed $0.00 because it initially went in for warranty issues. As it got closer to the date, I looked on their website and saw that the maintenance schedule had a 22,500 comprehensive inspection. We then called in and they added the comprehensive inspection (or so we thought), they did not send anything else. I even asked like I mentioned above "can I get a conformation or something?" and she said no and that she would call the service center and add it. Wife picked up the car at closing on Saturday, they were in a hurry and said everything will be emailed to us.
You're right. It's a travesty. You should sell and move on. Godforbid they charge you $200 to service a vehicle costing how much?
All I am saying is, you didn't pay for comprehensive inspection. If you feel like Rivian is ripping us off with service costs, I am with you. It's also not new. 4k rear door window replacement comes to my mind.
I don't think the car needs any of the 7500 mile "inspections" and now that I see what is included in these inspections, I can do it myself for free. I will never own an electric vehicle outside of its warranty. Funny part of all this is that the "Rivian chat" last night 1st told me that the "multi point inspection" is free with a tire rotation. Then he admitted that the comprehensive is $200. I am not sure who to believe now or if there is even a set price for these inspections. I also don't know how to get the chat log because it wouldn't let me scroll up while in the chat to see what wasp previously said.
You're such a victim, aren't you? Instead of you not understanding how words work and having someone point it out, I'm a Rivian plant, an employee paid by Rivian to argue with people on the internet. Do you realize how stupid that assertion sounds?
You clearly also don't understand hyperbole. I have been on car forums for a long time, I know your kind. You are a Rivian cheerleader, and they can do no wrong. You don't like it when someone talks bad about Rivian. Listen, I ordered my car in 2018. I got it in 2022. I own the stock, I want Rivian to succeed, but this is the type of shit that will drive me to another brand. Customer service is how Rivian will keep it edge over the rivals, and they have failed on this occasion, and it is not the first time for me. Maybe you are fine with Rivian wasting your time and doing work that wasn't authorized, Rivian loves guys like you, you are brand loyal. They need to earn and keep earning my love.
Feel free to read my posts. I asked for and paid for the comprehensive inspection, I was given the lesser multi point. I had no idea that they switched the product until I got my paperwork after the fact. If I were given a choice, I would have skipped it. That is the whole point of this thread.
LOL. Except for all the threads where I'm critical of Rivian. I don't like it when someone accuses people of criminal actions because they are upset about their poor communication skills. I don't think that's fair or right. That dislike transcends Rivian. I must be in the minority because I understand what I'm paying for and get it in writing before performing any service.
