EVBase - Order lead times

[razmataz]

Hello (not sure if this is the right place to make this post but) does anyone have experience with ordering from @EVBASE and more specific how long it takes them to send the tracking information for a Sun Shade order? I placed the Sun Shade order coming up on 3 weeks and no communication on the order and expected shipment date. Also, their customer service gives odd responses.

On Sun, May 11, 2025 at 11:34 PM service <[email protected]> wrote: Thanks for your understanding. We will do our best to ship your order as quickly as possible, and you will receive an email with a tracking number after shipment. If you have any questions afterwards, please feel free to get in touch and we will do our best to help you.
https://apps.shopify.com/self-faq?f...logo&utm_medium=email&utm_campaign=email_logo
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On Tue, May 6, 2025 at 3:07 AM service <[email protected]> wrote: Hi , Sincerely sorry for any inconvenience caused . For the R1T sunshade you ordered , very popular recently , takes a little longer to be shipped . Our team is making every effort to expedite the process , and expected to be shipped next week . Has noted to give the priority for you . Once shipped , you will receive the tracking number . Is this acceptable for you ?
Please feel free to tell your thoughts on this matter , will try our best to help you .
https://apps.shopify.com/self-faq?f...logo&utm_medium=email&utm_campaign=email_logo
© 2025 Willdesk. All Rights Reserved.

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[carsly]

I just received a camping mattress for my R1S from EVBase. No issues, maybe 7-10 days end to end? Maybe they don’t have it in stock?

 

[SeaGeo]

Buy one from someone else.

 

[EVBASE]

Hello (not sure if this is the right place to make this post but) does anyone have experience with ordering from @EVBASE and more specific how long it takes them to send the tracking information for a Sun Shade order? I placed the Sun Shade order coming up on 3 weeks and no communication on the order and expected shipment date. Also, their customer service gives odd responses.

On Sun, May 11, 2025 at 11:34 PM service <[email protected]> wrote: Thanks for your understanding. We will do our best to ship your order as quickly as possible, and you will receive an email with a tracking number after shipment. If you have any questions afterwards, please feel free to get in touch and we will do our best to help you.
https://apps.shopify.com/self-faq?f...logo&utm_medium=email&utm_campaign=email_logo
© 2025 Willdesk. All Rights Reserved.


On Tue, May 6, 2025 at 3:07 AM service <[email protected]> wrote: Hi , Sincerely sorry for any inconvenience caused . For the R1T sunshade you ordered , very popular recently , takes a little longer to be shipped . Our team is making every effort to expedite the process , and expected to be shipped next week . Has noted to give the priority for you . Once shipped , you will receive the tracking number . Is this acceptable for you ?
Please feel free to tell your thoughts on this matter , will try our best to help you .
https://apps.shopify.com/self-faq?f...logo&utm_medium=email&utm_campaign=email_logo
© 2025 Willdesk. All Rights Reserved.

Hello

Hello! We sincerely apologize for the delay in shipping.Could you pls let me know your order number ? Let me check what's going on.

 

[razmataz]

Hello

Hello! We sincerely apologize for the delay in shipping.Could you pls let me know your order number ? Let me check what's going on.

Happy to share the latest update from EVBASE support and look forward to answers.

Order #50460 confirmed
On Mon, May 19, 2025 at 10:58 PM service <[email protected]> wrote: Hello, Sorry to have kept you waiting. This product is very popular at the moment and is expected to take a few days to prepare for shipment. We have registered it for you and will give priority to shipping it to you once it arrives. Is this acceptable? If you have any ideas, please feel free to contact us.

https://apps.shopify.com/self-faq?f...logo&utm_medium=email&utm_campaign=email_logo
© 2025 Willdesk. All Rights Reserved.

 

[bigsky]

Is there something special about this sun shade?
Bought a generic one from that ubiquitous online outfit. In my hands in two days. Shade is fine.

 

[razmataz]

Is there something special about this sun shade?
Bought a generic one from that ubiquitous online outfit. In my hands in two days. Shade is fine.

No allegiance to EVBase except this shade got ordered and that was based on other folks on here and other outlets providing positive feedback. Appreciate the ref to the new outfit, and most likely will switch to your vendor. Thanks,

 

[Glenside]

Deliveries delayed because of tRump terifs allowing shipments.

 

[EVBASE]

Happy to share the latest update from EVBASE support and look forward to answers.

Order #50460 confirmed
On Mon, May 19, 2025 at 10:58 PM service <[email protected]> wrote: Hello, Sorry to have kept you waiting. This product is very popular at the moment and is expected to take a few days to prepare for shipment. We have registered it for you and will give priority to shipping it to you once it arrives. Is this acceptable? If you have any ideas, please feel free to contact us.

Hi friend,
Due to recent instability in international trade, the shipment of our Rivian sunshades has unfortunately been delayed. We sincerely apologize for the inconvenience. To avoid further delay for you, we have processed a full refund, and the amount will be returned to your original payment method shortly.
Thank you for your understanding and continued support. Please feel free to contact us if you have any questions!

 

[SeaGeo]

No allegiance to EVBase except this shade got ordered and that was based on other folks on here and other outlets providing positive feedback. Appreciate the ref to the new outfit, and most likely will switch to your vendor. Thanks,

EVBase is known for "gifting" people things for positive posts, threatening reviewers when there are negative posts, refusing to honor their return policy, and with their apparent "sibling" company Hansshow they don't respect other's IP.

Hopefully you get the sun shade, but they aren't a company I'd encourage people do business with.

EVsportline appears to have their sunshades available. It looks like Electruck4x5 is out of their shades.
https://evsportline.com/collections/rivian-r1S-interior-accessories

 

[EVBASE]

EVBase is known for "gifting" people things for positive posts, threatening reviewers when there are negative posts, refusing to honor their return policy, and with their apparent "sibling" company Hansshow they don't respect other's IP.

Hopefully you get the sun shade, but they aren't a company I'd encourage people do business with.

EVsportline appears to have their sunshades available. It looks like Electruck4x5 is out of their shades.
https://evsportline.com/collections/rivian-r1S-interior-accessories

Hi SeaGeo
We recently noticed your comments suggesting that EVBASE may have responded inappropriately to negative reviews. and we’d like to clarify things in a friendly way:
We truly value all kinds of customer feedback — both positive and critical — as it helps us grow and improve.
We have never threatened anyone, nor have we ever privately messaged users here asking them to delete or change their negative posts. If there’s been any misunderstanding due to past communication, we’re truly sorry and happy to clear things up.
Thank you all for your attention and support — we’ll keep working hard to improve our products and service.

 

[SeaGeo]

Hi SeaGeo
We recently noticed your comments suggesting that EVBASE may have responded inappropriately to negative reviews. and we’d like to clarify things in a friendly way:
We truly value all kinds of customer feedback — both positive and critical — as it helps us grow and improve.
We have never threatened anyone, nor have we ever privately messaged users here asking them to delete or change their negative posts. If there’s been any misunderstanding due to past communication, we’re truly sorry and happy to clear things up.
Thank you all for your attention and support — we’ll keep working hard to improve our products and service.

Yeah, this is false. I saw the communications from EVBase to Branden Flasch pressuring him over his running board review. Unfortunately those posts from him aren't available anymore on twitter. I am also personally aware of the refusal to follow your return policy for a friend who received damaged product, resulting him having to do a credit card charge back.

 

[emlo]

I just received a bill from UPS for an order I made with EVbase in February. Seems like they are charging me a tariff and “brokerage charges” emailed evbase and they have been quiet. Just be aware you may get a bill from the shipping service months later.

 

[EVBASE]

I just received a bill from UPS for an order I made with EVbase in February. Seems like they are charging me a tariff and “brokerage charges” emailed evbase and they have been quiet. Just be aware you may get a bill from the shipping service months later.

Hi, regarding the UPS tariff notice you received, it might be related to recent policy changes. Could you please provide us with your order number or UPS tracking number? We’ll look into it as soon as possible and assist you further.
Thank you for your understanding and support!

 

[EVBASE]

Yeah, this is false. I saw the communications from EVBase to Branden Flasch pressuring him over his running board review. Unfortunately those posts from him aren't available anymore on twitter. I am also personally aware of the refusal to follow your return policy for a friend who received damaged product, resulting him having to do a credit card charge back.

Hi SeaGeo
I think there may be a misunderstanding —We truly appreciated the valuable feedback he provided on our first-generation running boards. It directly helped us improve and release the second generation, and even led us to develop more Rivian accessories. After he switched vehicles, we continued to have a collaboration on some Model Y products.
Also, on this forum, we’ve privately messaged every user who posted negative feedback, and did our best to help resolve their issues. For example, the customer mentioned earlier has already received both a refund and the product .We genuinely value the voices of our customers and truly appreciate the community’s support and oversight.

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