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You can try bring in a "escalation procedure manual" and hope they will talk to their regional manager. But most of them won't, I noticed in the arcade & service center world, front line workers avoid the regional manager at all cost.

That's great, can we circle back to the discussion we had earlier. Does everyone have bandwidth?

This car is cool

I remember one guy, probably in his 50s like Elon, watching the rocket launch in Tustin CA. He was saying, “Elon’s just spying on us.” Sometimes I feel like people get a little resentful that they didn’t become multi-billionaires and launch rockets themselves.

The Rivian SC Lead at Costa Mesa CA, ran out to yell at his own team member for trying to perform a hard reset on my car. I think their tech leads have set the unspoken rule to not help customers. And likely won't use their salary to buy a Rivian themselves. Bring in a modified Rivian and...

Well, college was likely a waste of time. Or I didn't have AI to assist me, just Wikipedia, and back then professors would refuse to let use copy and paste Wikipedia. I wish I had AI but it didn't exist from 2003 to 2012 (high school / college). I don't see what the problem is. I wish I could...

Hey everyone, I wanted to give a quick update on the ride height calibration situation with my custom Rivian. After months of troubleshooting and thinking the calibration was the main issue, my mechanic now suspects that we might have been working with the wrong part from the dealer/store. This...

I asked the Costa Mesa and Lake Forest service centers about RJ. They say they can't get in touch with him. If anyone has his email please share, I DM his instagram. They said is he lives in Dana Point. The only update now is my mechanic is going to talk to his friend to see if he can...

On my first visit to the Lake Forest location, they initially made it seem like they were going to cooperate and help resolve my issue. They were even on the phone with my tech, sounding like they were working toward a resolution. However, their so-called solution was simply to refer me to a...

I'm the current owner of this ultra rare Rivian. 1 of 2 custom Rivians built by Apocalypse. But it needs a ride height calibration and I have been stonewalled for months by Costa Mesa Rivian. 3rd party mechanic did all the repairs Rivian refused to do, but this calibration is the only thing...

Drastically Different Service Experiences at Two Rivian Centers (Costa Mesa vs. Lake Forest) I recently had a ride height calibration issue with my Rivian, and I experienced a stark contrast between two service centers. Lake Forest Rivian Service Center: Fully cooperative from the start...

I’m dealing with a high-stakes $70k issue and want to escalate it to the executive level at So Flo and Rivian. So far, a front-line service center employee took down my information on a note to pass it up, and I’ve also reached out to Truck Dynasty on Instagram—they confirmed they’ll forward my...

Ya well that's the future. I am pretty sure nearly all Rivian employees use AI to communicate high stake situations. One guy told me they all use it when communicating with higher ups.

I will ask my mechanic tomorrow on Monday, maybe I can show him this post. And he can tell me what to do. But right now, we are going to see if this hard reset update they gave me will work, but it's not the update we wanted. He fixed everything physical according to him. I saw the front...

The main damage is the suspension needing a new airbag suspension because it had a jarring bumpy ride.

It’s had two previous owners, and the main repair was fixing the “front arm” brackets that lift the truck. Dealing with front-line reps has been interesting—they often act out of self-preservation, avoiding extra work or unusual situations. At first, Truck Dynasty just told me to “talk to Ford”...

Hi, I was referred to talk to you about my custom Rivian that is flagged in the system and being refused a software update by store level front line workers.

Most of the refusal comes down to internal rules and self-preservation, not actual technical impossibility. The software update is technically possible, but the car is flagged in their system. Store-level staff and leads often stick strictly to what the system tells them, citing rules or...

Yes, they refused to give me the update my technician requested. They only offered a hard reset, which they claim may work but no guarantee, which means they met me half way. But I believe the suspension needs its own update, like being plugged into some software to update. I have no idea...

I completely agree with you. This isn’t just about Rivian declining to work on a third-party system—what’s concerning is that they’re also blocking any other qualified technician from performing the necessary software update. My own situation is similar. I paid a third-party tech $10k to fix...