Urgent Help: Software Update Blocked on Rare So Flo Rivian

[swhme]

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[Zoul]

I found his original non-AI post from January: https://www.rivianforums.com/forum/threads/frame-or-shocks-broken.39102/

Ya I found that late last night. Took a little while, as when I asked chat got to search rivian forum for "sUpEr rAEr ulTra AwSOme RIViAN bRoKEn" it only brought up this thread.

The picture clearly shows the frame cracked and damaged at a suspension mounting point. Mounting point that we know was modified. Sounds like op is in California. Damaged frame is gonna fail safety inspection. I've never done a chp safety inspection, but this would fail DOT. Short of replacing the whole frame rail, even repaired this would fail DOT. I'm not sure but I think California has laws that require shops to do safety inspections any time they service. In the eyes of a lawyer/prosecutor the shop is taking at least some liability that the vehicle is in safe condition.

So if OP takes his heavily modified "repaired" vehicle, leaves the sc and obliterates a bus full of kids, the tech who's name is on the repair order stating the vehicle is safe to operate, is going to prison. He and the shop are likely going to be sued by the families of the victims, likely sued by OP's estate, and likely losing their jobs.

OP's truck is not fit for operating on the road. Short of a new skateboard (without modifications) being swapped under it, it never will be. OP should have gone through insurance on this repair, and yes they likely would have totaled it. The best bet for OP is to tow it back to the Florida mud bog shop and make them fix it. Or go trade it in on a cyber truck, sounds like you'd be happier with that. Tesla will gladly glue those things back together.

In case OP can't tell, now you've pissed me off.
This isn't a case of the technicians or shop being too week or lazy to break the rules. Just so the special snowflake can have his overcompensation-mobile. This is the technicians having some integrity and keeping a rolling pile of shit off the road. Yes there's an element of self preservation, and I'm starting to understand why it's such a foreign concept to you. How many times does you family tree make an x?

Ps to moderator, sorry if I went too far. Please delete if necessary.

 

[mikehmb]

Ya I found that late last night. Took a little while, as when I asked chat got to search rivian forum for "sUpEr rAEr ulTra AwSOme RIViAN bRoKEn" it only brought up this thread.

The picture clearly shows the frame cracked and damaged at a suspension mounting point. Mounting point that we know was modified. Sounds like op is in California. Damaged frame is gonna fail safety inspection. I've never done a chp safety inspection, but this would fail DOT. Short of replacing the whole frame rail, even repaired this would fail DOT. I'm not sure but I think California has laws that require shops to do safety inspections any time they service. In the eyes of a lawyer/prosecutor the shop is taking at least some liability that the vehicle is in safe condition.

So if OP takes his heavily modified "repaired" vehicle, leaves the sc and obliterates a bus full of kids, the tech who's name is on the repair order stating the vehicle is safe to operate, is going to prison. He and the shop are likely going to be sued by the families of the victims, likely sued by OP's estate, and likely losing their jobs.

OP's truck is not fit for operating on the road. Short of a new skateboard (without modifications) being swapped under it, it never will be. OP should have gone through insurance on this repair, and yes they likely would have totaled it. The best bet for OP is to tow it back to the Florida mud bog shop and make them fix it. Or go trade it in on a cyber truck, sounds like you'd be happier with that. Tesla will gladly glue those things back together.

In case OP can't tell, now you've pissed me off.
This isn't a case of the technicians or shop being too week or lazy to break the rules. Just so the special snowflake can have his overcompensation-mobile. This is the technicians having some integrity and keeping a rolling pile of shit off the road. Yes there's an element of self preservation, and I'm starting to understand why it's such a foreign concept to you. How many times does you family tree make on x?

Ps to moderator, sorry if I went too far. Please delete if necessary.

Surprisingly to some, we don’t have safety checks here in CA. You’ll be required to do a basic once-over for an imported vehicle from out of state, but it’s cursory. I doubt they’d notice a cracked frame tbh

Now, it has to run and drive and not have the dash lit up like a Xmas tree. But that’s it.

 

[Seano]

Entertaining and weird wondering what is coming from op and what is coming from chatbot.

I find it strange that op keeps referring to employees in “self preservation mode”. It’s the business owner or mngmnt who decides policy. Banging on them harder won’t change that equation.

 

[Dark-Fx]

I break rules all the time, but I also recognize that there are consequences to doing so - often financial.

This is what I call the "Find Out" phase.

Otherwise, the ride is very jarring and very unsafe and must be driven slow not full on highway speeds.

Rivian's suspension goes into a pretty harsh failsafe mode when something is acting unexpectedly. I'm guessing that's what your vehicle is doing. The default software isn't really set up to handle modifications anyway.

If I were in your shoes, I would be looking to completely replace the Rivian suspension controls with something else, and getting rid of the cross-linked dampers for normal sway bars, since you're never going to replicate what they are doing on your own. Of course I have no idea if or how one could fake out the rest of the computer so it doesn't think there are issues elsewhere. Because of that is one of the reasons I'd personally never go down that rabbit hole, I just don't have the time or expertise.

 

[MikeWilliams_R1T]

Honestly, the OP needs to make sure the insurance is paid up, park it in the hood and "drop" the key cards in the street nearby and go to dinner... and don't look back.
It's overly modified to the point it is not supportable and has apparently turned into a giant, overpriced, wet turd. He is never going to get his money back out of it and will probably not even be able to drive it safely at some point.

 

[Jeff B.]

OP needs to turn off the chatbot and let the reality sink in that they are stuck with this turd. This vehicle was likely purchased as is with no warranty. I don't think anyone has an obligation to service or repair this vehicle. I've seen plenty of show vehicles and movie/game production vehicles that are inoperable. Maybe that's the only life it has at this point since it is likely not drivable or serviceable without further third party modification.

 

[Oldsmobile_Mike]

^^^ Not sure how this got buried in the thread, but holy faaak. Drive directly to the junkyard. Do not pass go. Do not collect $200.

I mean, maybe you could strip the vehicle for parts, or something, but...

 

[JetFalcon]

Drastically Different Service Experiences at Two Rivian Centers (Costa Mesa vs. Lake Forest)

I recently had a ride height calibration issue with my Rivian, and I experienced a stark contrast between two service centers.

Lake Forest Rivian Service Center:

• Fully cooperative from the start.
• Worked directly with my independent mechanic, who could speak their technical language.
• Addressed the ride height calibration quickly and professionally.
• Never brought up any "flag" on my vehicle or tried to block the process.
• I even shared my AI-generated "Rivian Software Escalation Procedure Manual" with their tech lead, and they reviewed it.

Costa Mesa Rivian Service Center:

• Repeatedly stonewalled me for months, saying they "can’t help."
• Claimed my vehicle was "flagged," but never showed documentation or proof.
• Even when we found a potential solution, their lead became upset when staff tried to help—storming out when my car was given a hard reset.
• It felt more like self-preservation than service—avoiding anything one-off or non-routine.

My mechanic mentioned needing certain "codes" or possibly a waiver to do what was required, but Costa Mesa didn’t seem willing to facilitate that conversation. Lake Forest did.

Has anyone else had this kind of inconsistent experience between service centers? Is "vehicle flagging" something Rivian documents officially, or is it being used selectively to block certain repairs?

 

[JM.]

Floridaman always deliver amusement and head-shaking. What a nut.

 

[Jeff B.]

You still think this is Rivian's problem? I give up!

They did not collaborate to create the hack job on your suspension, it is an unauthorized modification to the vehicle and they are under no obligation to help you. The stress and strain your modification has created on the vehicle and its sensors/components is not Rivian's responsibility to evaluate or repair.

Bye Felecia!

 

[csharp]

For the love of God, please stop putting things into AI to have it write your posts.

 

[COdogman]

 

[Erik+]

Hey everyone, I found a truck I would like your opinion on. I am about to make a cash offer above asking on so I can have this beast all to myself. What does everyone think?

Here's the link if you want to try to outbid me: https://www.autotrader.com/cars-for...0&modelCode=RIVIANR1T&searchRadius=0&state=CO

 

[DayTripping]

Been busy and away for a while and came back to this thread. A lot to unpack here.

Rivian owes you nothing. If I were them, I'd go back to the seller or previous owner(s) and get resolution but unlikely.

I worked for 2 major car companies that everyone would know. I initially worked in warranty adjudications then later in engineering. We were fairly generous, but up to a point. This is so far past that it is on you. They have nothing but liability in this if they help you. I would actively warn to service center to not touch your truck. It is so far beyond stock they shouldn't touch it all. All calibrations are for a stock truck.

You bought a bucket full of problems and it is on you to pay for your mistakes. Don't abuse the system and screw it up for the rest of us. Sorry your truck is bricked, but Rivian owes you nothing. Suck it up, buttercup. I've been there and modded a vehicle but I didn't go whining to the manufacturer when there were issues that might be related to the mods (directly or indirectly).

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