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  1. Delivery/order cancelled. Customer service is a joke.

    And no - we don't know that wiring funds or using ACH prevents problems. https://www.rivianforums.com/forum/threads/psa-be-careful-sending-wires-to-rivian.4225/page-2 https://plaid.com/resources/ach/what-is-ach/#What%20are%20the%20downsides%20of%20ACH%20payments? What are the downsides of ACH...
  2. Delivery/order cancelled. Customer service is a joke.

    If Rivian hadn't removed the correct address from my to-do list, I would not have had this problem in the first place. If Rivian had provided the correct address when I asked for it, I would not have had this problem in the first place. If frogs had been been born with wings, they wouldn't...
  3. Delivery/order cancelled. Customer service is a joke.

    I don't call having several thousand dollars disppear into thin air a small mistake. PoTAYto, PoTAHto.
  4. Delivery/order cancelled. Customer service is a joke.

    Rivian removed the address from my to do list, and then gave me the wrong address when I asked for it. That's really just how simple this is.
  5. Delivery/order cancelled. Customer service is a joke.

    Only if you live in places like Alabama. You should be fine, and I hope you enjoy your R2.
  6. Delivery/order cancelled. Customer service is a joke.

    I really enjoyed that aspect of it, until their customer service wouldn't own up to the problem they created.
  7. Delivery/order cancelled. Customer service is a joke.

    It's a very valid comment about why I don't risk my money via wire transfers when I don't have to. By using certified checks, I can be more certain of getting my money back.
  8. Delivery/order cancelled. Customer service is a joke.

    The instructions given were crystal clear, but then they disappeared from the portal before I printed them/wrote them down (submitting the check image must have done that).
  9. Delivery/order cancelled. Customer service is a joke.

    Fisker filed for Chapter 11 - liquidation of assets - today. Thus I asked a hypothetical question about Fisker. Any money sent to Fisker yesterday would be gone forever.
  10. Delivery/order cancelled. Customer service is a joke.

    No check= No delivery. As I said, I live in Alabama. I cannot hand Rivian a check where I pick up the car, even if I have the car delivered.
  11. Delivery/order cancelled. Customer service is a joke.

    Definitely something I could have avoided, but poor info on the portal, and absolutely incorrect instructions from customer service, are the main cause for this. Rivian told me where to send the money, and it was wrong. Rivian's solution to the problem they created was to ask me for more...
  12. Delivery/order cancelled. Customer service is a joke.

    Agreed. I at least checked the mailing location before I sent it. However, just like I am doing, I can cancel my check, and get my money back.
  13. Delivery/order cancelled. Customer service is a joke.

    I didn't think it was a pissing content, but, here we are. You are welcome to send people thousands of dollars with no recourse, and no recovery. I choose not to. Imagine if you had wired your money Fisker yesterday. What recouse would you have today??? And, yes, I still MAIL my bill...
  14. Delivery/order cancelled. Customer service is a joke.

    When you have a wife who has worked for 15+ years for one of the largest banks in the nation, working directly with retail banking processes, you learn a few things - especially how to manage your risk when using those processes. The world runs on funds tranfers, and many are much larger than...
  15. Delivery/order cancelled. Customer service is a joke.

    Certified checks cost me nothing other than a 1 mile drive to the local branch (with no waiting in line). Overnight shipping was $12. I can stop payment on a certified check. A certified check can be cancelled, but it takes 90 days. Try stopping a transfer that was already wired. Most...
  16. Delivery/order cancelled. Customer service is a joke.

    This was the initial payment for the car (lease buydown, taxes, registration, etc). The lease had not started.
  17. Delivery/order cancelled. Customer service is a joke.

    Sure - just wire a few grand, with no real traceability (or give Rivian direct access to your checking account) with darn little way of recovering it when there's a problem. At least I can 100% ensure I get that check money back. Can you imagine asking Rivian to refund your ACH payment and how...
  18. Delivery/order cancelled. Customer service is a joke.

    No. They truly don't care. And I had my L2 Charger installed this morning. More money and time down the tubes. At least I bought the Tesla Universal, so it will work with whatever other brand I might get.
  19. Delivery/order cancelled. Customer service is a joke.

    Since some folks are not quite understanding my point, for which I blame myself, let's take this down to a season one Brady Bunch episode. Don't pick this apart too much, it won't hold up, but stick with me.. Rivian LLC is Mr. Brady ("dad"), Rivian Financial is the new Mrs. Brady ("mom"), and...





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