service

Good morning all!! Sooo experienced my first flat and what a mission.. must be taken to service. I live in Jersey and it needed to be towed to Queens NY.. 💸💸💸as my lovely car was being repaired and picked up, service guy “very nice BTW” pointed out he liked the custom graphics on my light bar...

Wondering if anyone has encountered anything similar and might haave any advice for trying to sort it out... Have encountered the seemingly well-known "clicking" noise in front wheel ends at low speed during acceleration and deceleration from/to a stop. From what I can gather, there are a...

I saw some similar posts about getting the Comprehensive Inspection before their warranty was up but I didn't find where anyone who got it done actually listed what it included, so I thought I'd post it below for anyone else who was wondering what they got for $282, since I was pretty impressed...

Hey fellow RIVIANS! I'm new to the forum and wanted to share my experience as an intro post. I have an LA Silver 2023 R1T with the Large Pack, delivered in May 2024. I chose to lease so I could qualify for the $7,500 federal credit, and rivian was also offering $6,500 off to move remaining...

Hey all - posting for the first time, here about my Gen2R1S. I'm in metrowest Boston area and have a slow leak in one of my tires. I figure... .... this likely either a plug or a patch job; ... it's prob overkill to take my R1S to the Chelsea service center ... I should prob get this sorted...

I want to post a positive experience with Rivian service. The issue: My Gen2 R1T Dual Max dropped Rivian Fast Charge speed to 9kW (with cooling fans running loud) after 60% SOC during my road trip from LA back to SFO (onward journey the previous day had no such issues). When I stopped the...

Turns out there is a safe and seemingly reliable way to disconnect and or change the main 12V battery on 2023+ Gen 1 Single Battery R1Ts (and most likely R1Ss) - at least as of firmware 2024.51.02 (not tried or tested earlier). Here are the simple steps that allow you to prep the car for...

Hit a new issue that call center service nor Customer Experience can resolve - wondering if anyone has had this happen too/has suggestions. THE PROBLEMS Gen2 Keyfob will not associate with vehicle (shows as key in app, not in vehicle); doesn’t work at all Unable to reassign RFID Key Cards...

Looking to do my first tire rotation (R1S). Closest discount tire is about 40 minute drive. Anybody know a place near Jupiter Florida that has serviced Rivians? thanks!

I am considering buying / leasing a Gen2 Rivian (most likely R1T). I am in Gilbert Arizona. and I am new to BEV ownership. I have been in this forum for a while now and between this forum and additional research it seems that there are still reliability and service concerns with Rivian. I am...

A tip of the hat to the crew at the Orlando service center! I have been pleasantly surprised by the way this center listened to my concerns, responded with solutions, provided great communication, and most of all, worked through a difficult diagnostic problem with a vibration noise on my R1T...

I’ve seen a few posts about this Geiger counter sounding rattle coming from an R1S B pillar or rear door. I’ve got this happening on my passenger side. Super annoying and desperate to find a solution. I saw the post saying to add felt tape between the door trim and metal of the door. Worked for...

Had a mobile service scheduled this past Monday and I was travelling so left my wife details to take care of it. Service was scheduled for 3:30-5:30, and I received a text around 3 and a call, both which I missed since I was working. Not sure if the tech went to my house, but they definitely...

I'm here to vent and commiserate! I'm a huge fan of my R1S... just this week I told someone who asked how I liked it ... That "it changed my life" (I said it with out thinking and it kind of made me second guess my answer in the moment) However, maybe the universe is telling me to pump the...

Wanted to introduce my forum friends to R1Ta. She came to me from a Rivian employee as an early vin originally acquired through their employee ownership program. Gently used and clearly loved it was time for R1Ta to join me for her next, and dare I say real, adventure. Coming from a young...

I’m checking to find out if the charge door on my R1S is sticking upon opening. I hear a pretty loud pop when the charge port door opens. There is also a mechanical sound unlocking the charge port door and the pop is almost on top of it. Turn your volume up. Is this normal or should I have...

A big ? Shout-out to the incredible remote service person from Rivian in the Sacramento region! ? I forget his name but he is the nicest guy who took the time to help me out with a couple of issues and answer a few questions, even while off duty charging his own truck. The dedication and...

Hey all, As many of you know, I’m a pretty patient person, and I’ve been overall generally positive and excited about Rivian and our R1S. But, my last service appointment has left me a bit soured. TLDR: It took a month to do less than a week’s worth of work, and they returned the car pretty...

Unfortunately I was rear-ended recently. I'm in the Santa Monica area. Rivian officially says I should go straight to an approved body shop. They recommended three shops in metro LA and they all look pretty legit via general Google and Yelp reviews, however, I can't find any specific mentions of...

Hi. Tried to call Rivian to get color on why my order (Max Pack R1T) was pushed again (near a SC and no change to config). Have been on hold over an hour. I also tried chat and I was 58 in line with an estimated wait time of over 4 hours. I have emailed my Guide, but the lack of reasonable...