service

I'm here to vent and commiserate! I'm a huge fan of my R1S... just this week I told someone who asked how I liked it ... That "it changed my life" (I said it with out thinking and it kind of made me second guess my answer in the moment) However, maybe the universe is telling me to pump the...

Wanted to introduce my forum friends to R1Ta. She came to me from a Rivian employee as an early vin originally acquired through their employee ownership program. Gently used and clearly loved it was time for R1Ta to join me for her next, and dare I say real, adventure. Coming from a young...

I’m checking to find out if the charge door on my R1S is sticking upon opening. I hear a pretty loud pop when the charge port door opens. There is also a mechanical sound unlocking the charge port door and the pop is almost on top of it. Turn your volume up. Is this normal or should I have...

A big 📣 Shout-out to the incredible remote service person from Rivian in the Sacramento region! 👏 I forget his name but he is the nicest guy who took the time to help me out with a couple of issues and answer a few questions, even while off duty charging his own truck. The dedication and...

Hey all, As many of you know, I’m a pretty patient person, and I’ve been overall generally positive and excited about Rivian and our R1S. But, my last service appointment has left me a bit soured. TLDR: It took a month to do less than a week’s worth of work, and they returned the car pretty...

Unfortunately I was rear-ended recently. I'm in the Santa Monica area. Rivian officially says I should go straight to an approved body shop. They recommended three shops in metro LA and they all look pretty legit via general Google and Yelp reviews, however, I can't find any specific mentions of...

Hi. Tried to call Rivian to get color on why my order (Max Pack R1T) was pushed again (near a SC and no change to config). Have been on hold over an hour. I also tried chat and I was 58 in line with an estimated wait time of over 4 hours. I have emailed my Guide, but the lack of reasonable...

I just got called back after placing 2 servicei ssues through the app. One for condensation in frunk causing rust (don't hardly open so big surprise) and warp(ed|ing) of ledge between back of backseat and rear cab window. Earliest service date is 139 days out; in July! Wtfo?! This is WA area...

Started my first service request with the Rivian R1T today, figured I'd share this story as it unfolds in case anyone else is curious about what to expect from Rivian Service. A couple weeks ago, my daughter pointed out that half of the rear floor mat in our R1T was loose, flopping around and...

General consensus is that repairs to the tonneau aren't being scheduled until redesigned parts arrive in mid-August. I just got the call to schedule my appointment in 9/2 and indeed the work order specifies a remove and replace.

They finally added a list of official service centers! Still a giant void in my area. https://rivian.com/support/article/where-are-rivian-service-centers-located Just checked. Officially I'm about 4.5 hours from either Normal or Cleveland if they have to fix something. I'm hoping that...

See UPDATES below Took delivery of R1T launch edition yesterday. All good. Heck, thrilling! This is a dream come true, really, an amazing truck and I ?? for everyone to experience this soon yourselves. [Caveat - below is supplied in effort to share and be helpful, not critical. This is a brand...

YT channel TFLnow conducted separate interviews with RJ and Charles Sanderson, VP of Vehicle Integration and Development, during the private event recently held in Denver, CO. Of the topics discussed was a big one, IMO and I'm sure others, servicing. Still lacking specifics but RJ and Charles...