Changing address - best to verify accessory shipping

[Gshenderson]

I read where another member had issues where accessories were shipped to an old address. I just had the same issue. I changed my address with Rivian during my initial guide call 3 weeks ago. They shipped out my home charger late last week, but shipped it to my OLD address. My guide was good to contact UPS and redirect it when I contacted her this morning, but had I not looked up the tracking number and seen some weird stuff, I’d have never known. BTW, the tracking lookup does not show the address, only the town associated with the zip code.

It seems that their system may store address multiple times and doesn’t properly update it when you change your address. Best to confirm the shipping address for your accessories with your guide if you’ve changed your address since original reservation.

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[SeaGeo]

Agreed. Stuff gets stuck in the background.

 

[OverZealous]

There’s definitely a bug, because even if you remove the accessories, and change all the addresses accessible to you (there’s more than one), when you put the accessories back, they revert to the old address.

I found this out by accident looking at the data returned when logging in. It’s not shown anywhere a user can see it.

Luckily my guide knew about it and fixed it for me, and I can see the correct data now. Hopefully I get my rails and mats quickly and to the right address.

 

[kylealden]

I had an accessory ship (wall charger) and interiors the email from Rivian, it shows the correct address (my house), but it actually shipped to the old address (my office), even though I’d removed that from my account ages ago. Clearly some backend cleanup needed. Fortunately I can still get it from my office, but it’s a pretty embarrassing mess.

 

[NorskBoy]

I had an accessory ship (wall charger) and interiors the email from Rivian, it shows the correct address (my house), but it actually shipped to the old address (my office), even though I’d removed that from my account ages ago. Clearly some backend cleanup needed. Fortunately I can still get it from my office, but it’s a pretty embarrassing mess.

Exact same thing happened to me. My charger was delivered to my office yesterday. I changed the delivery address to my home months ago. My guide caught it and called me to let me know, which was cool.

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