Delayed Rivian Refunds

[RIVETNG]

I put down 1,000 for a Rivian SUV May 2019. I purchased 125 shares of Rivian IPO stock Nov. 2021. I requested a refund of my deposit March 7th, 2022 after Rivian hiked up the price of my SUV by 15 grand without warning or notice. For the last 3 weeks, Rivian customer support has told me the $1,000 was refunded to Chase Bank. Not true. Now, they tell me it will take up to 30 days for Rivian to mail me a "paper check". Unacceptable.
Has anyone else been given the runaround and been delayed getting their Rivian deposit back?

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[R_1_T]

Your story doesn't make any sense considering RJ sent a letter out to pre-order holders on March 3 which stated that pricing would be reinstated for orders placed prior to March 1.

You being a shareholder is irrelevant.

Pre-order deposits are refunded in the way they were paid. I had two orders and cancelled one of them prior to the pricing fiasco. The refund was processed within a few days and credited to the card used to place the deposit.

 

[Trekkie]

my R1S refund came about two weeks later to the card I used. Though my res wasn't that old, so my card hadn't changed.

 

[jjswan33]

I had a 2019 preorder that I had canceled in early 2020 and the refund came back to my CC very quickly. No stress no drama. My guess it was an issue with your bank rather than Rivian. A check refund taking 30 days doesn't seem unreasonable to me, don't think you'd see much better from any other company.

 

[mgc0216]

Curious what does you having a small amount of Rivian stock have to do with anything?

 

[Monkey]

Coming into this thread be like...

 

[crashmtb]

Rivian ain’t gonna do a check run just for yours. Wait.

 

[mgc0216]

Just realized this is literally his first post. Nice introduction.

 

[Zoidz]

I'd stop short of calling it a "runaround". Customer Service probably has no insight into the refund process beyond clicking a few buttons on a computer screen, and it says it completed. If they are now saying that they have to send a check, a "specialist" almost certainly did some behind the scenes digging on the credit card processing side to see that it did not go through, for whatever reason. So you get entered into their system as an "Accounts Payable vendor" and you get sent a check based on their normal accounting processes. I don't see that as unreasonable.

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