Did I buy a lemon?

[AlanP]

I’ve had most of those issues and more. After several service center visits, they have all been repaired. For me, it’s just a grin and bear it at this point as it is a great performing vehicle.

Sponsored

 

[R1Tom]

I’ve had most of those issues and more. After several service center visits, they have all been repaired. For me, it’s just a grin and bear it at this point as it is a great performing vehicle.

I agree....the key is to be close enough to a service center that you can deal with the "work in progress" stage of the service side of business....at least at some locations.

 

[jambaman84]

We picked up our R1S in late August.
We've gone to the service center 4 different times now and now are awaiting a 5th appointment. Extremely frustrating because the vehicle itself is amazing. But there have been so many things wrong with the car it's getting to the point where I want to turn it into a lemon and get a new one. I'll give rivian a couple more tries before I start talking to an attorney.

 

[NY_Rob]

Has anyone ever refused delivery because of too many problems? I just wondered.

Certainly they have...

A lot depends on your distance from a SC and your ability to take time off work, etc..

If you live close to a SC you can possibly tolerate several visits to fix issues without a big impact on your life?

But, many of us live multiple hours from SC's and would need to miss a full day of work along with someone else missing work driving you to and back home from the SC for vehicle drop off and later vehicle pickup. If I had to bring my Rivian in to Brooklyn, it would entail 2 people missing 2 full work days each.

 

[T-Bird]

TBH, I asked myself the same question. I owned my R1S for six weeks and then the service center had it for five weeks to figure out the problem. Replaced two wiring harnesses and ultimately had to replace the main communications hub. I was so close to throwing in the towel, but the service center fixed it and it’s been great ever since! Said they had never seen a problem like ours before… Regretted my ownership in those 5 weeks because I had nothing to show for my 90K, but enjoying it now more than ever!

 

[SBK]

Didn't read all the thread to see if this was answered. I have a Pixel 5a (because I won't pay $1k for a phone) and it wouldn't pair either. They had to get a tech to come from the back and do it in 5 minutes. I turned off the lock on the phone temporarily and they got it to work perfectly. This was at the Atlanta SC. Maybe call them to see what they did.
I feel your pain though. Waited 2 years got a delivery date and the original VIN fell off the train so waited another month after paying to get a new truck only to have it delivered to another SC.

I had a problem pairing my R1S with my Pixel 4XL which caused me to upgrade to the Pixel 7 and have had no problems since. I knew it was the phone because my husband had no issues with his newer Pixel.

 

[Santa Cruz Rivian]

Update. I tried charging at a level 2 Chargepoint station and that does not work either. I went to update my ticket in the app and all of my tickets had disappeared. After calling tech support, I learned that all of my issues had been moved under an appointment at the CS scheduled for 2/27. 10 weeks only being able to use a DC charger is unacceptable. Tech support said they would separate the tickets and try to get it expedited (which is what the last tech told me). If they can't/won't fix the charging issue I may actually tell them to take the truck back.

 

[Santa Cruz Rivian]

Update. I received a call from the CS. They will take the truck ASAP and are providing a rental car. I will post again when I hear a diagnosis.

 

[Santa Cruz Rivian]

I received my truck back from the SC yesterday. They replaced the charging module in the truck, not sure how they repaired the key card issues but it works now, the hood was repainted and looks better than the factory paint job.

I was told that the PAAK issues are my phone and that it works fine for them. This is BS. While driving home, with all three keys in the truck, I was getting alerts that there was no key in the truck. After factory resetting both my phone and the truck I was able to get the phone to pair as a key, but it still will not go into drive using a phone. Same issues with my wife's phone (Pixel and an Iphone). This seems to be a common problem that I hope Rivian fixes. Overall I am questioning if I can trust taking this truck camping or into the back country.

Sponsored