Experiences with Bellevue, WA service center?

[flashhard]

I'm picking up my R1S Thursday from the Bellevue, WA SC. Has anyone had good/bad experiences dealing with them? I've not found much specific info about user experiences. Nov. 21 preorder and granted shop access the 15th. My config was there on my first look. Grabbed it after brief internal debate about upgrading.

I'm asking so I can judge the level of "issues" I might accept on my initial walk through. My tolerance for defects will be much higher if there appears to be good support there.

Thanks!

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[Delivery Purgatory]

Same pre order as you.

Bellevue has been great granted for the two times I've stopped by to peek at some R1S' but as my username suggests Rivian has me in Delivery Purgatory still so I have not gotten the full purchase experience with anybody in particular there.

 

[flashhard]

Same pre order as you.

Bellevue has been great granted for the two times I've stopped by to peek at some R1S' but as my username suggests Rivian has me in Delivery Purgatory still so I have not gotten the full purchase experience with anybody in particular there.

I sent customer service an email asking for shop access, couple days later that responded saying they forwarded my request to shop team. 3 days later it showed up on my account screen. If you haven't asked already, you might give it a try.

 

[AngryOxidant]

I picked up a couple months ago, had some minor issues they will be fixing in August. I heard they're booked out to October now.

 

[domoplaytime]

I've had very mixed experiences with Bellevue. In one case they saw me immediately to address a window stuck open. In other cases they tried twice to fix NVH issues and both times they left grease smudges on my windshield, dash and sun visor, and left one seatbelt reeking of cologne, all while failing both times to address the rattles behind my dash. They seemed very rushed and didn't have time to offer close attention to detail.

 

[PappaBolt]

The Bellevue SC team seems to care a lot about what they do but the caveats are:

* Small space
* Over worked
* Too many deliveries targeted to the PNW resulting in long wait times for appointments.
* Rushed service leading to repairs not completed and vehicles being returned very dirty.
* Appointments that intake your vehicle and then sit for days before they are worked on.

 

[dleepnw]

Bellevue service center is overrun for both service and delivery imo. appointments can be 2 months out. all you have to do is look at the parking lot and inside the building. wall to wall vehicles. Amazon vans take up tons of space. i dropped my T for alignment and some other stuff and only some things were "fixed". they fix most of the items but a couple of things came back exactly the same. steering wheel still needs to be turned left in order to track straight. door handle is still not centered and rubs against door.

there's a reason they bought a facility that is 10x the size of the Bellevue SC in south Seattlle. i was told it wont be ready until next year. end of this year if they're (were) lucky.

seems like great people overall but busy. and busy leads to not only long wait but possibly compromised work.

 

[Robotpedlr]

Picked up our R1S yesterday in Bellevue… the delivery person and staff there are awesome. Delivery went very smooth and we did not feel rushed in any way.

 

[WSea]

First service I'd give them a C mainly for lack of communication and they had my vehicle for 34 days...and alignment that didn't fix it.
2nd service for TCM and alignment I'd give them an A. A whole different experience. No A+ though since my truck still pulls right under 35 mph.
For home delivery the vehicle was in great shape with no panel and paint issues.
During the last service I learned they have a night shift of service techs.

 

[VSG]

I'm asking so I can judge the level of "issues" I might accept on my initial walk through. My tolerance for defects will be much higher if there appears to be good support there.

Bellevue has too much work to do and not enough space/staff to do it, so anything major is scheduled way in the future. Like 4 months. But they have been making changes so they can handle routine matters quickly - I've had my tires rotated there twice now and was able to make an appointment only 2 days in advance both times. The recalls were handled on a walk-in basis taking less than 15 minutes each. Likewise, I had a very small issue that they were able to send a mobile tech out to fix - they were able to schedule that only two weeks out. The situation should improve when the 2 new service centers in the area open, but that timeline is uncertain.

All the people I've dealt with there have been helpful - no complaints there.

That said, I don't know what you plan to accomplish with your initial walk through. If you find panel gaps, what do you intend to do about it? Leave the car there? Do you think they won't fix the gaps if you report them a month later? It's not like they're going to blame you for the gaps you didn't catch at delivery ... Likewise any problems with the charging or drive train you're not going to find at delivery. Thinking of delivery as your one and only chance to catch and fix problems is the wrong mindset. They are not going to hassle you over not noticing something until a month later - the entire car is under warranty, and they will fix it.

Sure, take a quick once-over like you would for a rental car to make sure the windows aren't broken and there is no body damage. Also check to make sure you have all the parts that come standard and all the accessories you ordered - spare tire, air compressor hose, portable charger, etc.

But IMO the best thing you can do is to take it home and spend some quality time there, then make a list of problems (if any), check the internet to be sure those problems aren't due to your misunderstanding, consider calling customer support to see if it is something they can help you with over the phone (like software problems), then report any problems you need fixed in the app and get them all addressed at the same time when it's convenient for you to leave your car in the shop for a while. They will give you a loaner.

 

[flashhard]

Bellevue has too much work to do and not enough space/staff to do it, so anything major is scheduled way in the future. Like 4 months. But they have been making changes so they can handle routine matters quickly - I've had my tires rotated there twice now and was able to make an appointment only 2 days in advance both times. The recalls were handled on a walk-in basis taking less than 15 minutes each. Likewise, I had a very small issue that they were able to send a mobile tech out to fix - they were able to schedule that only two weeks out. The situation should improve when the 2 new service centers in the area open, but that timeline is uncertain.

All the people I've dealt with there have been helpful - no complaints there.

That said, I don't know what you plan to accomplish with your initial walk through. If you find panel gaps, what do you intend to do about it? Leave the car there? Do you think they won't fix the gaps if you report them a month later? It's not like they're going to blame you for the gaps you didn't catch at delivery ... Likewise any problems with the charging or drive train you're not going to find at delivery. Thinking of delivery as your one and only chance to catch and fix problems is the wrong mindset. They are not going to hassle you over not noticing something until a month later - the entire car is under warranty, and they will fix it.

Sure, take a quick once-over like you would for a rental car to make sure the windows aren't broken and there is no body damage. Also check to make sure you have all the parts that come standard and all the accessories you ordered - spare tire, air compressor hose, portable charger, etc.

But IMO the best thing you can do is to take it home and spend some quality time there, then make a list of problems (if any), check the internet to be sure those problems aren't due to your misunderstanding, consider calling customer support to see if it is something they can help you with over the phone (like software problems), then report any problems you need fixed in the app and get them all addressed at the same time when it's convenient for you to leave your car in the shop for a while. They will give you a loaner.

Thanks for the info. It's not really about small issues like minor fit and finish, it's more a concern about some of the more concerning issues I've read about like the AC and trouble with the NFC readers working correctly. From what I read a few folks have had some significant fit issues with doors, liftgate and frunk not closing or opening correctly. If I find issues like that, but can trust the SC will be able to work with me to get resolution then I'll be more comfortable dropping my 80k driving it home. I've read about some SCs just not being a good resource for owners and other seem to enjoy great reviews. Given my only other option for help is PDX, if this thread resulted in a lot negative reviews I would exercise significantly more caution. From the few comments so far it seems there is not too much to be concerned about.

 

[VSG]

Last summer Rivian had only delivered about 10,000 vehicles so even common assembly problems like alignment were brand new to the service centers - they had only seem 1 or 2 cases like this at each service center, so they were still learning about the problems and how to fix them. That learning was fed back to the factory, so by now with 50,000 vehicles produced not only is the factory better at ensuring a specific problem doesn't appear in a delivered vehicle, but also the service centers now have experience fixing those problems multiple times. So while someone may have experienced excessive time to fix their problem last year, or may have had to go back several times for the same problem last year, it's no longer the same situation today. Alignment issues, for example, have largely been addressed and the service centers now know how to deal with this should it occur. That wasn't the case last year. I'm sure some people still slip through the cracks, but by all accounts most service centers are getting things done. Bellevue has been good in my experience and certainly if you have warranty issues you can be sure they will try to address them. The biggest issue is the service scheduling. But in reality, every place is like that, not just Rivian. I tried to get a new patient appointment at a doctor's office last week, and the soonest they have available is December. I'm on the waiting list. In context, waiting until October to get your R1 panel gaps addressed doesn't seem so bad ...

 

[gregtay]

Your delivery experience will be good. It is service (and really just scheduling because they are overwhelmed).

And as someone else mentioned.. they were very proactive at making Shop access requests happen.

 

[RIV206]

Super friendly and busy. Verify with someone that your front plate won't be mounted if thats what you wanted (my was mounted anyway).

 

[VSG]

Super friendly and busy. Verify with someone that your front plate won't be mounted if thats what you wanted (my was mounted anyway).

The service center contacted me ahead of time and verified the selections I made on the website. They asked "It says you do NOT want your front plate mounted, right?" and I said "Correct. Thank you for asking. I do not want my front plate mounted."

And they did not drill holes for my front plate. ?

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