Gen2 update failed twice

[sanjoseR1S]

Hi all, new owner of a Gen2 dual max performance and tried to install the update yesterday. It got stuck at 7% then got a notification saying the update failed. I contacted support who had me reboot the vehicle (left button + hazard) and they pushed the update through again. It failed the second time too. Contacted support again and they are looking into it. Any ideas on what could be going on?

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