Great Service Experience

[JonS]

Hi all,
I’ve read a lot of service horror stories on here so I thought I’d share my recent very positive experience.

My wife has a Gen 1 R1S that we got in early 2024. We haven’t had any issues with it other than some wind noise at highway speeds and a rear passenger door that was more difficult to close than the others.

There was some scheduled maintenance due and I decided to tell them all of the minor gripes we had. They took time to document and validate all of the issues via the mobile app which was all pretty straight forward.

We were given an ICE loaner but other than that everything was great. Good communication during the service via the app and we’re super happy with the dramatic reduction of cabin noise on the highway.

Just wanted to add my 10c and a positive story.

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[BCondrey]

Sounds like al my service experiences. What did they do to reduce the wind noise in the cabin?

 

[JonS]

Sounds like al my service experiences. What did they do to reduce the wind noise in the cabin?

In retrospect the highway wind noise was quite significant as it’s now quieter than my F150 Lighting Platinum which is a nice place to be for long highway rides.

They replaced the cladding and moulding for both driver and passenger side front triangles in the door and reseated and sealed the windshield.

I’ve seen a bunch of posts on here of people trying to McGiver the wind noise and I even bought some recommended parts on Amazon to improve this but never got around to futzing about with it.

Anyone with wind noise in either the front doors or above the windshield should get this fixed at service as it’s night and day.

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