soyouwantausername
New Member
Ordered from the shop on 6/24, picked up on 6/30. Delivery was easy and seamless. They're still clearly trying to figure out how to prep the Gen2s. My build had a compressor in the rear, but was instead equipped with a plug-in compressor and was not provided a compressor hose kit. There was a slight blemish on the hood which I only noticed under the fluorescent lights of my underground garage, which the SC took back the next day and promptly buffed out.
That's where the interesting part started - on 7/6, I noticed that the car wasn't equipped with the compressor hose, which I reached out to the delivery location about. They were prompt in reply, and asked me to swing through that day, and that they would provide me the kit. So I went down there, as we were going out to dinner, so it would be a quick 5min trip for me and then we'd head out to dinner.
2 blocks from the SC, the entire dash lights up - gives me a suspension warning, and then gives me a warning about all of the sensors malfunctioning on the car. Odd, but I'm around the corner from the SC, so they can take a peek at it. The car was driving and behaving fine, so I was thinking maybe it needed a hard reset.
I pull into the SC, and the advisor comes out with the air hose kit, but I asked if they could take it in and look at the dash. They did so quickly, and then went back to hook it up to understand further. The alerts went on and off for them, but since they saw it live, they said they were going to diagnose it. They suspected that the hydraulics might have been over-filled, but that it was a Saturday, so they'd need until Monday to take a look at it. They promptly gave me a loaner and, while we were late for dinner, it wasn't more than a 45min delay.
Come Monday, I outreached for an update and they said they'd need a day or two to look at it further. By Wednesday, they indicated that new parts would be needed and that they were on-order. Friday, parts had arrived, and they were supposedly doing the repairs. No update Saturday. Requested an update Monday morning (7/15), did not receive one, so I went down to the SC since it was a few blocks from my house, and just asked for an update.
When I walked in, they asked my last name, and then left me in the waiting room for about 10min. When they came in, the same SC who took the car in was there, but so too was his supervisor. That was immediately a red flag for me, since I wasn't aggressive in my texts requesting an update, and when I popped in, it was very much with the tone of 'I live nearby and am looking for an update on a car I have in service'. We had a candid exchange where I expressed my frustration - not that the car was inop, but that there was no real effort to provide an update on what was actually wrong with the car, or to provide a realistic (or any) ETA on when the car would be repaired.
In response, the supervisor was pretty defensive and evasive about my request for specific clarity on how messed up the car was, and said that they were actively working on the car. I got annoyed at this point, because I live in the area and the cars are stored outdoors, so I knew that it had largely been sitting either awaiting diagnostics or for parts, and while she said someone was 'working on it right now' that it was actually sitting in the corner of the lot in the back, with the jack points open, not getting worked on; which was the same location and condition it was in the prior day. There still wasn't a full explanation provided on what the issue was, or what the repair process would be, other than the hydraulics was likely overfilled and caused damage. Worth noting that there was another Gen2 with temp plates on and all of its jack ports opened up next to mine.
I've had a number of Teslas, and switched to Rivian because I like the product, and I honestly want the company to succeed. I totally get that stuff like this happens. However, this experience has been unnecessarily open-ended and without information from the SC. Given how prompt they have been in follow-up and how detailed they were as part of the pre/delivery experience, I can't help but think there's something more systemic quality-wise with the initial Gen2's, and that they're not being entirely forthright either because it's a true quality issue, or because they just don't know what the issue is.
Sharing my experience - they've now said it'll be until 7/22, which would be a full 16 days in service, during which I've "owned" the car for 21 days.
That's where the interesting part started - on 7/6, I noticed that the car wasn't equipped with the compressor hose, which I reached out to the delivery location about. They were prompt in reply, and asked me to swing through that day, and that they would provide me the kit. So I went down there, as we were going out to dinner, so it would be a quick 5min trip for me and then we'd head out to dinner.
2 blocks from the SC, the entire dash lights up - gives me a suspension warning, and then gives me a warning about all of the sensors malfunctioning on the car. Odd, but I'm around the corner from the SC, so they can take a peek at it. The car was driving and behaving fine, so I was thinking maybe it needed a hard reset.
I pull into the SC, and the advisor comes out with the air hose kit, but I asked if they could take it in and look at the dash. They did so quickly, and then went back to hook it up to understand further. The alerts went on and off for them, but since they saw it live, they said they were going to diagnose it. They suspected that the hydraulics might have been over-filled, but that it was a Saturday, so they'd need until Monday to take a look at it. They promptly gave me a loaner and, while we were late for dinner, it wasn't more than a 45min delay.
Come Monday, I outreached for an update and they said they'd need a day or two to look at it further. By Wednesday, they indicated that new parts would be needed and that they were on-order. Friday, parts had arrived, and they were supposedly doing the repairs. No update Saturday. Requested an update Monday morning (7/15), did not receive one, so I went down to the SC since it was a few blocks from my house, and just asked for an update.
When I walked in, they asked my last name, and then left me in the waiting room for about 10min. When they came in, the same SC who took the car in was there, but so too was his supervisor. That was immediately a red flag for me, since I wasn't aggressive in my texts requesting an update, and when I popped in, it was very much with the tone of 'I live nearby and am looking for an update on a car I have in service'. We had a candid exchange where I expressed my frustration - not that the car was inop, but that there was no real effort to provide an update on what was actually wrong with the car, or to provide a realistic (or any) ETA on when the car would be repaired.
In response, the supervisor was pretty defensive and evasive about my request for specific clarity on how messed up the car was, and said that they were actively working on the car. I got annoyed at this point, because I live in the area and the cars are stored outdoors, so I knew that it had largely been sitting either awaiting diagnostics or for parts, and while she said someone was 'working on it right now' that it was actually sitting in the corner of the lot in the back, with the jack points open, not getting worked on; which was the same location and condition it was in the prior day. There still wasn't a full explanation provided on what the issue was, or what the repair process would be, other than the hydraulics was likely overfilled and caused damage. Worth noting that there was another Gen2 with temp plates on and all of its jack ports opened up next to mine.
I've had a number of Teslas, and switched to Rivian because I like the product, and I honestly want the company to succeed. I totally get that stuff like this happens. However, this experience has been unnecessarily open-ended and without information from the SC. Given how prompt they have been in follow-up and how detailed they were as part of the pre/delivery experience, I can't help but think there's something more systemic quality-wise with the initial Gen2's, and that they're not being entirely forthright either because it's a true quality issue, or because they just don't know what the issue is.
Sharing my experience - they've now said it'll be until 7/22, which would be a full 16 days in service, during which I've "owned" the car for 21 days.
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