Key FOB not working

[ERguy]

Rhetorical question. How are so many trucks being delivered with this problem not being identified and corrected at the service center or factory prior to delivery?

Does the PDI not include verification of such basic functions like making sure the key can unlock and start the truck?

I think the answer is fairly clear. It's a result of poor final inspections combined with Rivian's decision to deliver vehicles with known defects and require buyers to turn in service tickets for problems identified at or prior to the delivery as opposed to correcting them before delivery.

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[Rousie13]

I dropped my truck off this morning for PPF/window tint and gave them the key fob. I got a call saying the key fob wouldn’t do anything, so add me to the list with this issue. I just got the truck yesterday. I had to drive back down to give them a keycard, which did work.

 

[CommodoreAmiga]

Rhetorical question. How are so many trucks being delivered with this problem not being identified and corrected at the service center or factory prior to delivery?

Does the PDI not include verification of such basic functions like making sure the key can unlock and start the truck?

I think the answer is fairly clear. It's a result of poor final inspections combined with Rivian's decision to deliver vehicles with known defects and require buyers to turn in service tickets for problems identified at or prior to the delivery as opposed to correcting them before delivery.

I think Rivian does check and they do know about the problem... But the push is to deliver and fix later, rather than hold inventory and risk underwhelming delivery cadence.

 

[Rousie13]

I think Rivian does check and they do know about the problem... But the push is to deliver and fix later, rather than hold inventory and risk underwhelming delivery cadence.

I just talked with my guide and she said sometimes a new battery works, but the key fobs are touchy and they know about it. I would have been cool if they just said hey here is the keyfob, but we’re having issues with these…..so it may not work.

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