nomis
Well-Known Member
- Joined
- Apr 18, 2022
- Threads
- 6
- Messages
- 75
- Reaction score
- 91
- Location
- Las Vegas, NV
- Vehicles
- 2023 Rivian R1S; Toyota Rav4
- Thread starter
- #1
Couple months back, my R1S was in a collision while picking up my kids from school, parallel parked on the road. We were walking back to the R1S when the car that was in front of me reversed into mine; she thought she was in drive and reversed with some considerable force (based on the damage to her car). The damage on the R1S didn't seem bad at all and the other party asked if we can take care of it via cash, no insurance. Against my better judgement, since she was a fellow parent at my kid's school, I agreed. I got a few quotes from body shops in the area and majority was quoting about $2,500. Then I took it to the only "Rivian-Certified" bodyshop in the city, Exoticar Paintworks, and they quoted me $6000.
Hugo is the POC for all Rivian work at Exoticar Paintworks and he explained to me that the damage is indicative that the radar and mounts directly behind the grill area and possibly the upper core support were damaged and need replacing, hence the disparity in estimate. Hugo went on to say that as a Rivian-Certified shop, they are the only bodyshop in the city that is able to get new parts directly from Rivian, all other bodyshops would have to procure second hand parts for the repair. Based on that information and their overall experience working on Rivians, I decided to go with them.
After relaying the estimate to the responsible party, they decided to use insurance to cover costs. But Exoticar Paintworks happens to charge higher than standard labor rates and so a battle ensued with the insurance company (American Family Insurance) for about a week. Thankfully Hugo took care of all the back and forth with the insurance company who reluctantly agreed to pay their rates at "this one time concession." Apparently only Allstate and American Family have given him trouble about rate coverage. The entire repair took 33 days with 7 days insurance battle, but Hugo tells me the real bottle neck was getting parts from Rivian, slow shipment.
Hugo was very helpful and overall cool person to work with through the entire process, albeit, I had to reach out for updates; about once a week. He didn't reach out on his own to update me on the progress. But whenever I did reach out, he was prompt with an update within the same day.
Damaged components for replacement: lower bumper cover, front grill, camera wiring harness, radar, parking sensor, various brackets/mounts, and shutter assembly. That plus labor, R&I related components, paint, etc came up to be about $8,000 for the repair.
TL;DR: Get collision work done with a Rivian-certified bodyshop to get the new parts you deserve.
Hugo is the POC for all Rivian work at Exoticar Paintworks and he explained to me that the damage is indicative that the radar and mounts directly behind the grill area and possibly the upper core support were damaged and need replacing, hence the disparity in estimate. Hugo went on to say that as a Rivian-Certified shop, they are the only bodyshop in the city that is able to get new parts directly from Rivian, all other bodyshops would have to procure second hand parts for the repair. Based on that information and their overall experience working on Rivians, I decided to go with them.
After relaying the estimate to the responsible party, they decided to use insurance to cover costs. But Exoticar Paintworks happens to charge higher than standard labor rates and so a battle ensued with the insurance company (American Family Insurance) for about a week. Thankfully Hugo took care of all the back and forth with the insurance company who reluctantly agreed to pay their rates at "this one time concession." Apparently only Allstate and American Family have given him trouble about rate coverage. The entire repair took 33 days with 7 days insurance battle, but Hugo tells me the real bottle neck was getting parts from Rivian, slow shipment.
Hugo was very helpful and overall cool person to work with through the entire process, albeit, I had to reach out for updates; about once a week. He didn't reach out on his own to update me on the progress. But whenever I did reach out, he was prompt with an update within the same day.
Damaged components for replacement: lower bumper cover, front grill, camera wiring harness, radar, parking sensor, various brackets/mounts, and shutter assembly. That plus labor, R&I related components, paint, etc came up to be about $8,000 for the repair.
TL;DR: Get collision work done with a Rivian-certified bodyshop to get the new parts you deserve.
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. Not sure if the camera wiring damage caused the gear guard not to record/lose footage? But I wish it would've recorded the 90 seconds prior to an impact like its supposed to...
