NACS Adapter

[JamboF4]

Greetings all. I just reached out to Rivian, via the Chat function, to paraphrase: this is my VIN…can you tell me where I am on the list for an adapter? “I cannot see this info”. Is there anyone there who can? “No”. is this typical? This was my first exchange with Rivian in two years. Somewhat disappointed.

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[Dave Cundiff]

Yes, @JamboF4, it is typical for any particular Customer Service agent to have limited knowledge of "who is responsible for doing what at Rivian." That results in a significant amount of inaccurate information being given to Rivian owners. Owners have trouble getting connected to the people who understand what they need and have authority to fix it.

Most agents are helping to the best of their ability. We are blessed with one of the country's best Service Centers in Portland, Oregon. However, most communication systems, especially within Customer Service, are poorly designed. I don't see these communication systems improving much yet.

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Can you share your model (R1T or R1S); the five-digit sequence number at the end of your VIN (most of us mask the last two or three digits, but the first two digits help); the vehicle's build date (sticker on the driver's door frame); and most importantly your Delivery Date? That will help the experienced Rivian owners on this forum to give you reasonably good advice.

Very best wishes!

 

[JamboF4]

Thx Dave. Jan’23 delivery R1T Quad. 164XX

 

[teartags]

I'm a Nov '23 R1T and haven't gotten mine either. I talked to CS and they don't have a clue. They just say "the good news is that everyone should have one by the end of Jan".
Kind of annoying to see people who just got their vehicle last month already getting their adapters.

 

[jackfu]

45XXX Gen 2 R1S, shipped out last week and delivery expected next Tuesday. Not quite sure what's the rhyme or reason behind the queue - I'm annoyed on y'alls behalf. Should always prioritize customers based on delivery date IMO

 

[Dave Cundiff]

Thx Dave. Jan’22 R1T Quad. 164XX

Based on a January 2022 delivery date, @JamboF4, you should have been near the front of the line after you "opted in" in April 2024.

I've seen some forum participants who were able to call Customer Service and get manually added to the queue for NACS DC adapters.

The standard process -- opting in by email in April -- worked smoothly for me as a February 2024 delivery, with an adapter delivery 2024-12-02. But that doesn't help you.

Best wishes!

 

[Doug]

Thx Dave. Jan’22 R1T Quad. 164XX

I have a R1T with 152xx and was delivered Dec. 2022. I got my adapter several months ago. Are you sure it was not Jan 23 when you got your truck? Either way you should get it soon.

 

[JamboF4]

I have a R1T with 152xx and was delivered Dec. 2022. I got my adapter several months ago. Are you sure it was not Jan 23 when you got your truck? Either way you should get it soon.

Oh GREAT catch Doug..2022 sale but Jan ’23 delivery. Typo..I’ll edit. Thx

 

[Doug]

Oh GREAT catch Doug..2022 sale but Jan ’23 delivery. Typo..I’ll edit. Thx

That does not change the fact you probably should have your adapter already. I would continue to follow up with Rivian. It is a game changer to have while traveling.

 

[JamboF4]

That does not change the fact you probably should have your adapter already. I would continue to follow up with Rivian. It is a game changer to have while traveling.

Agreed,Doug. Fortunately, A2Z EV Typhoon is working great, but recalled. I have periodic probs with Lock/Open switch.

 

[VSG]

@JamboF4: Did you opt-in to receive the NACS adapter? You should have received the opt-in email on or about 4 April 2024. If you didn't respond to that e-mail you're not opted in and are not scheduled to receive an adapter.

Customer service (phone, not chat) will be able to confirm whether or not you opted-in. But they won't be able to tell you when you will be receiving your adapter. VIN doesn't matter - it's based on delivery date.

45XXX Gen 2 R1S, shipped out last week and delivery expected next Tuesday. Not quite sure what's the rhyme or reason behind the queue - I'm annoyed on y'alls behalf. Should always prioritize customers based on delivery date IMO

As of ~20 Sept 2024, new vehicles are being shipped with* an adapter (* adapter is drop shipped, so it actually isn't present at delivery - you will get it within a couple of weeks.) This is the way they will continue to provide the NACS adapters going forward - there is no more backorder/wait list/opt-in needed anymore.

For those who took delivery before that, they *are* shipping the adapters in order of delivery. The exceptions are just that - problems out of the norm. The vast majority are getting their adapters as promised. Rivian is easily on track to finish this process by the end of January, but I suspect there's going to be a long tail of problem cases that will have to be solved over the next few months after that.

If you received delivery before summer 2024 you should already have your adapter IF you opted-in. So if you haven't received your address confirmation email or your adapter yet, and if you did opt-in back in April, then you should check with customer service to confirm that you have been opted-in. CALL THEM. The people on the phone have access to this information. The people on chat don't seem to have access to any useful information and seem to give out a lot of misinformation.

 

[JamboF4]

@JamboF4: Did you opt-in to receive the NACS adapter? You should have received the opt-in email on or about 4 April 2024. If you didn't respond to that e-mail you're not opted in and are not scheduled to receive an adapter.

Customer service (phone, not chat) will be able to confirm whether or not you opted-in. But they won't be able to tell you when you will be receiving your adapter. VIN doesn't matter - it's based on delivery date.


As of ~20 Sept 2024, new vehicles are being shipped with* an adapter (* adapter is drop shipped, so it actually isn't present at delivery - you will get it within a couple of weeks.) This is the way they will continue to provide the NACS adapters going forward - there is no more backorder/wait list/opt-in needed anymore.

For those who took delivery before that, they *are* shipping the adapters in order of delivery. The exceptions are just that - problems out of the norm. The vast majority are getting their adapters as promised. Rivian is easily on track to finish this process by the end of January, but I suspect there's going to be a long tail of problem cases that will have to be solved over the next few months after that.

If you received delivery before summer 2024 you should already have your adapter IF you opted-in. So if you haven't received your address confirmation email or your adapter yet, and if you did opt-in back in April, then you should check with customer service to confirm that you have been opted-in. CALL THEM. The people on the phone have access to this information. The people on chat don't seem to have access to any useful information and seem to give out a lot of misinformation.

Thx much, VSG…that’s what I’ll do

 

[UnsungZero_OldTimeAdMan]

Thx Dave. Jan’23 delivery R1T Quad. 164XX

With those details, you clearly fell through the cracks. December ‘23 deliveries have gotten theirs. Ask Customer Service to escalate.

Contact A2Z to get that Typhoon replaced, if you haven’t already. The pro is a significant improvement.

 

[JamboF4]

With those details, you clearly fell through the cracks. December ‘23 deliveries have gotten theirs. Ask Customer Service to escalate.

Contact A2Z to get that Typhoon replaced, if you haven’t already. The pro is a significant improvement.

Thx UnSung…I have reached out on several oca, getting reassurances the my Pro will ship “any time now”. Guess that’s a code for “We’ll get to it when we get to it”

 

[UnsungZero_OldTimeAdMan]

Thx UnSung…I have reached out on several oca, getting reassurances the my Pro will ship “any time now”. Guess that’s a code for “We’ll get to it when we get to it”

A2Z adaptors are made overseas, so there’s that supply logistic on top of volume of exchanges to process.

Regarding Rivian, there’s also [email protected] that you could try… if CS continues to provide unsatisfactory response.

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