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Cascadian

Cascadian

Well-Known Member
First Name
Steve
Joined
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157
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Location
Seattle
Vehicles
Volt, Outback
Clubs
 
Their call back was not until Saturday while I was unavailable. I called them today and finally convinced them that service was needed. They admitted it could be TCM.

Nearest SC in Bellevue, Wa was 2 months wait but they have me in at Auburn next week.
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OP
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Cascadian

Cascadian

Well-Known Member
First Name
Steve
Joined
Apr 19, 2023
Threads
7
Messages
157
Reaction score
128
Location
Seattle
Vehicles
Volt, Outback
Clubs
 
Appointment was for tomorrow but replacement TCM has not arrived.
 
OP
OP
Cascadian

Cascadian

Well-Known Member
First Name
Steve
Joined
Apr 19, 2023
Threads
7
Messages
157
Reaction score
128
Location
Seattle
Vehicles
Volt, Outback
Clubs
 
Final update:
Vehicle fixed.
Dropped at SC on Thursday 18 April. TCM unit was replaced. Originally told one day, but vehicle would not perform firmware updates. On Friday updates loaded. I could see status of vehicle in app by mid afternoon, but they could not finish by EOD (5pm). Vehicle finally ready on Monday.

I commend the communication from David at the Auburn SC. He comped me tire rotation for delay too. It is a shame that the software issues created a 3 day fix instead of 1.

Loan car was by Zipcar with exclusive use by Rivian SC. I used a Bolt. I liked it. Smooth, quiet and rattle free. Only issue was the driver seat that had uncomfortable lumbar support.

I live in NW Seattle. There is a very high density of R1S here. It’s time for Rivian to open a SC in the highway 99 auto corridor somewhere in N Seattle, Shoreline or Lynnwood (pretty please).
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