Passenger seatback stuck

[Ngkgb]

Yesterday I was cleaning the truck and pulled the passenger seat all the way forward and the seatback as far down as it would go. When I went to recline the seat back to its normal position, it wouldn’t move and doesn’t make a noise. Tried a soft reset with no luck. Was able to snag a mobile device appt next week luckily. Anybody have something similar or thoughts on what it might be? Just got the truck back Monday so this is pretty frustrating.

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[martymoe]

Mine has started doing the same thing, sometimes i can do a restart and get it working again.
i also went into the service menu and did a recalibration and it failed (recalibration is unable to move it either) when it works though, it is fine and a recalibration works..
weird..
i'm guessing your issue is resolved by now (since that was in january) what was the resolution?

 

[Ngkgb]

Mine has started doing the same thing, sometimes i can do a restart and get it working again.
i also went into the service menu and did a recalibration and it failed (recalibration is unable to move it either) when it works though, it is fine and a recalibration works..
weird..
i'm guessing your issue is resolved by now (since that was in january) what was the resolution?

Some wiring had become loose. I had to take it to the service center and they were able to fix it in less than a day. Mine was completely stuck.

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