R1S has no heater fan post service

[Nano]

I took my R1S into service to have the passenger side HVAC vent changed due to a rattle.
It was done in half a day which is great. Since it was warmer yesterday I drove straight home and parked it in the garage. Taking the car out this morning I have no heat and no fan control. Not good!

Hard reset didn’t fix it and I have a new service appointment set for Feb 6th as the soonest. Anyone know if there is a fuse for the blower motor I can check? It’s either that or the technician forgot to plug something back together. Thanks for any help you can lend it’s a pretty cold drive but seat heater and steering wheel heat helps.

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[SolartoEV]

Yeah that's no good. How far away is the service center. I have literally just showed up with a problem like that and asked them to look at it then. Its a safety concern in cold weather. Nothing has to be blown out of proportion until they don't get to you sooner.

 

[Nano]

It is the Portland, OR service center which has always been solid for me and they are 20 miles so not far. I think I will do that tomorrow morning and see what they can do. I have a family ski trip scheduled for next weekend so it would be a very cold drive I would like to avoid if possible.

 

[Nano]

Resolution! Took it to the Portland SC and my service rep took it back to a tech right away. What I suspected was true in it was a connector not properly seated. 10 minutes later I am driving out with heat. I also learned he proactively replaced my 12V battery since I was on the cusp of the builds where they were experiencing higher fail rates.

I tell my employees, while I do not like mistakes it is more important how you respond to them to make it right. I wish the Rivian Call Center would have advised me to bring it in to see if it was an easy fix. Thank you @SolartoEV for the suggestion! It saved me ski trip next week.

 

[SolartoEV]

Great news. I know the feeling of wanting the truck for a trip

 

[Electrified Outdoors]

Hey glad to see Rivian took care of you. Easy fix!

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