Rivian Account "?" Dissappeared

[R1Sky Business]

Any thoughts?

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[mpw81]

Noted in a few other threads, but they are unrelated, so probably good to have it's own topic. Mine periodically disappears and then reappears the next time I sign in. Has been doing it for at least a week, maybe 2.

 

[TheIglu]

I saw that too. Mobile only, it's still there for desktop access.

Maybe I wore it out by checking for my guide contact too many times a day....

 

[metroman99]

I've seen that happening too, but if I refresh my screen it comes right back every time.

 

[NY_Rob]

I just checked mine.... it's still intact (for now anyway).

I think this may be a reminder for everyone to have a configuration summary printout saved on their computer.. just in case.

 

[Rousie13]

Mine was there yesterday, but gone this morning. I checked on desktop and using mobile....gone on both. I have logged out/in several times....still gone. I chatted with CS and that was worthless....they didn't know of any issues, but would notify their "teams".

Just checked and yep, still gone.

Edit: Just checked on my work computer and the question mark is there on that one. It looks like maybe session/website issues? And still no Guide assigned.

 

[electruck]

I've seen this before. In my case, it resolved after logging out and back in. If that doesn't work, try clearing cookies and cache.

 

[lostpacket]

They figured out this was how people are checking to see if they have a guide assignment and hatched this plan to stress us out by randomly taking it away.

Only way to make it stay is to put in another order

 

[Bullitt]

I saw that too. Mobile only, it's still there for desktop access.

Maybe I wore it out by checking for my guide contact too many times a day....

Thats what I thought when it disappeared!

 

[virgnia_rivian]

Was gone yesterday. It's back today.

 

[Count Orlok]

was there yesterday, gone today. Rivian is capricious

 

[Sgt Beavis]

For me, it's gone on Safari but still there on Firefox. Definitely a website config issue.

EDIT: Interestingly, in Safari, If I go to my account > Personal Info > Support Team the embedded window opens as a blank white window with no support information listed. If I do this in Firefox, it behaves normally and shows all support info.

 

[Count Orlok]

For me, it's gone on Safari but still there on Firefox. Definitely a website config issue.

EDIT: Interestingly, in Safari, If I go to my account > Personal Info > Support Team the embedded window opens as a blank white window with no support information listed. If I do this in Firefox, it behaves normally and shows all support info.

When I do get the ?, I get the white window regardless of browser or PC/Mac.

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