Rivian Service Experience - Share Your Experience

[s0ysauce]

Damn that's crazy. I would definitely send a message with all the issues you had to corporate.

SSF service appt are 4 months out. I can say I’m pretty disappointed with the service from them. Their work has been sloppy. One time after getting my vehicle back. I found the frunk trim panel for the battery left off and on top of the bed. If I drove off before it would have been on the street somewhere. Also there was a rattle that turned out to be all the covers for the jack points left hanging. Also my rear seatbelts were tucked behind the rear seats after a repair. So I had to remove the rear seat to free them. Found a wrench they left still attached to my suspension. All these things are little but shows sloppy workmanship. Things I got repaired include alignment, suspension leaks and compressor replacement. Tcm replaced after OTA update failed and lost wifi and LTE. Tock noises from driveshafts and cracked subframe.I have another appt in December because the noise came back again. Compared to my 2018 model 3 has been only been to service about 3 times and never had this many problems.

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[misterturbo]

Staff and booking process is very pleasant. Actual service, eh..... Had work done recently and all the bed panel bolts were loose upon pickup. Two were sticking out with only a few threads engaged, and crossbar mounts misaligned to bed panels.

At the end of the day, I was able to fix these oversights myself, but others may not be so thrilled with the lack of attention to detail on their $80k+ trucks. Me, I like the adventure of it all LOL

 

[SparkyR1t]

Thats tough, you are being realistic. If you, like most owners get a unit that doesn't have any issues, you'll be fine.

I've been back to the SC (not too far) four times since I picked up my S. All for trivial, nit-picky items. Every visit has been great. Car never sat, got a decent rental or loaner, and fixes were done as best as they could. Yeah annoyances w/ fog lamp not being reconnected, or the torsion bar coming off again... but overall I've been happy with them. Partly because I've set my expectations. And also knowing that the Costa Mesa SC is just swamped and it's not their fault. They have to deal with what the factories are churning out.

Tough to compare w/ Lexus. We bought an RX350h a few months before the S. Dash trim came apart soon after. I ended up monitoring the forums and just living with it as there was no real fix... until our first (6-month) service. Was able to schedule for the same week, and just worked there for half the day while they conducted the 6-month service, fixed an alignment issue (was veering to the right), and fixed the trim.

Again, you are rolling the dice, set your expectations accordingly and I'm hoping you get a unit that needs no servicing which I assume is the majority of the deliveries. Pro-tip, once you pick up your vehicle (if you move forward), be super attentive and likely schedule a post-delivery appointment immediately even if you have the smallest issues. That way you are scheduled and if you find more issues, you can add to the existing appointment.

Really important fact here. Most of us are not having serious issues and those that post on this forum are more of the problem vehicles which are a small percentage of the vehicles on the road.

 

[Jac]

Had a 9:00 appointment today at the new Shelton CT service center to have a failed automatic windshield wiper sensor replaced. Excellent service experience from a friendly team. Work completed, R1S washed, and on my way home by 10:30.

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