Took delivery at Costa Mesa SC [R1S 149##]

[citizen]

Dropped off my car for my fourth service appointment last Tuesday, got it back Thursday afternoon. The appointment was made soon after I got my car back last time.

The fix they implemented for the torsion bar didn't work so I reached back out. While waiting for the appointment, I ended up figuring out how to pop it back in myself but after it happened a few more times, I resorted to tying it in place w/ wire.

While waiting for the appointment to come around, ended up adding a few items and settled on the following laundry list, again all minor, nothing affecting drivability/usage. Their fixes included below:

1. Torsion bar issue
   1. They noted that they adjusted the tension, removed my wire job.
   2. Apparently the bracket was bent so they replaced it.
      
      
2. Liftgate: They adjusted it after delivery to close the gap, but was a smidge too tight. On hot days when the car is baking in the sun, the plastics expand and you can hear an audible pop as the panels rub together as you open the liftgate.
   1. They adjusted it back out, I can see a gap through the car but better that the trim rubbing against each other.
3. Camp Speaker: I had some minor issues with it the first time I used it (9 months into ownership), think I finally figured it all out by the time the appointment came around. I think it's just a poor design that the speaker doesn't ever turn off?
   1. They insisted on swapping it out for another unit. Haven't tested the new unit yet.
4. Portable Charger Recall: My service advisor, Julian at Costa Mesa (was terrific in comms and a stickler for addressing my issues even though I said they were minor) called the day before my service and told me about the recall, think they replaced a few seals , etc. I have two sets (one purchased aftermarket to leave at my in-laws) and I think they worked on the one that came with the vehicle.
5. Tings/squeaks coming from the front end when turning the wheel at low speed, mentioned this in a prior post. It was not the same hub issue as before. They actually wanted to replace the subframe but I held off for now because that sounded like a pretty big invasive job and aside from the sound, I'm not experiencing drivability issues. So there'll be another service visit, hopefully in the distant future. For now I can live with the noise.

On another note, Rivian/Enterprise Exotics took care of me and put me in a Silverado EV.

As always, been four for four in terms of having fantastic experiences with the staff at the Costa Mesa Service Center. I know they get a bad rap but I honestly haven't had any crazy bad experiences so want to give them their due. Car never sat, repairs were all satisfactory, they actually care and never dismissed any of the issues I brought up. In fact they were sticklers for certain fixes more than I was.

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[citizen]

Back in late January, finally took the car in to follow up on the subframe "issue". Enclosed in quotes as the noise had miraculously disappeared the weeks leading up to the appointment. My service advisor Julian was phenomenal as always (dealt w/ him previously) and insisted on moving forward as "problems don't just disappear". First three items below were what I reported. The last three were items they tacked on. Been a few months since the service and everything has been great (knock on wood). No rattles, no clicking, no issues!

Service Items:

1. Gen2 front subframe
2. Screw loose behind passenger side rear door handle (cosmetic)
3. Geiger counter-like rattle on driver side rear door area
4. FSAM-1507: Tighten hub to knuckle fasteners
5. Proactive 12V battery replacement
6. Courtesy Inspection / tire inflation (surprised they didn't press me on my tire wear)

Even got a green R1T loaner while the S was in for service. In total, went in on the morning of 1/29, got the car back on 2/3. Super quick service, car barely sat before being worked on.